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Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Overview

DePuy Synthes is currently recruiting for a Specialist, Professional Education, Trauma and Extremities to be located in West Chester, Pennsylvania.

The Professional Education Specialist is responsible for the planning and execution of Professional Education programs for external healthcare customers.  The Specialist leads resources for the efficient and effective delivery of Professional Education programs.  The education continuum may include didactic and practical programming including use of technology programs (simulation, telementoring, etc.) to improve the learning experience.

This role collaborates with Sales, Marketing, and Professional Education leadership to develop detailed plans (budgets, facility needs, faculty selection) and manage execution.  The Specialist ensures all education initiatives align to business priorities, leverage technology to enhance learning, and comply with legal, regulatory, and Health Care Compliance (HCC) policies, including AdvaMed, Pharma, and ACCME requirements.

Key Responsibilities

·         Lead the Customer Education Visit (CEV) program from planning through day-of hosting, ensuring a high-quality customer experience.

·         Plan and execute Trauma national and regional courses, coordinating objectives, agendas, faculty, labs, and logistics.

·         Lead digital education programs including CONNECT, Virtual Reality, and Rods & Cones; measure engagement and learning outcomes.

·         In partnership with Marketing, plan and support labs and education activities at major society meetings.

·         Develop and drive an innovative digital/social media strategy to promote professional education content and events.

·         Design and deliver education that enables safe and effective use of DePuy Synthes products, incorporating adult learning principles.

·         Contribute to regional education plans mapped to strategic priorities, target customer segments, and focus procedures.

·         Own end-to-end execution of programs: faculty contracting and management, learner experience, facilities, logistics, and vendor oversight.

·         Translate business requirements and market opportunities into clear Professional Education strategies, plans, and curricula.

·         Continuously analyze the external marketplace (competitor programs, trends, technologies) and apply insights to programming.

·         Build and manage strategic relationships with faculty, facilities, and third-party vendors; negotiate and manage Statements of Work (SOWs) as needed.

·         Lead Professional Education projects with documented objectives, milestones, resource plans, budgets, and success metrics.

·         Apply emerging technologies (simulation, telementoring, digital platforms) to extend reach and reinforce learning before, during, and after events.

·         Ensure all materials are copy approved and compliant across their lifecycle; maintain documentation/audit readiness.

Required Qualifications

·         Bachelor's degree.

·         Minimum 2 years in Orthopedic Medical Devices (Sales, Marketing, or equivalent clinical, surgeon-facing experience).

·         Minimum 2 years of clinical expertise in Trauma, Extremities, Thoracic, or Craniomaxillofacial surgery.

·         Proven ability to manage relationships with healthcare professionals and key stakeholders.

·         Ability to travel 10–15%; role is based in West Chester, PA.

Preferred Qualifications

·         Bachelor’s degree in a scientific, nursing, engineering, or related discipline.

·         2+ years building and/or delivering clinical training or professional education programs.

.         Professional, confident communication and presentation skills with HCP audiences

·         Experience executing digital and face-to-face programs, including social media campaigns.

·         Working knowledge of orthopedic fracture management principles.

·         Outstanding organization and attention to detail; ability to manage multiple events/projects concurrently.

·         Excellent written and verbal communication; strong facilitation skills.

·         Demonstrated cross-functional collaboration with Sales, Marketing, Compliance, and Medical Education.

·         Exceptional presentation development and delivery skills (virtual and in-person).

·         Project management discipline with timelines, budgets, and post‑event metrics.

·         Digital fluency and advanced Microsoft Office proficiency.

·         Ability to effectively facilitate meetings, ensuring clear objectives, strong engagement, and productive outcomes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource

#LI-PN2

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods

 

 

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits