At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Channel & Partner Marketing:

Job Category:

Professional

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Associate Director, Pharmacy Excellence & Innovation

J&J is currently recruiting for an Associate Director, Pharmacy Excellence & Innovation located in Titusville, NJ.

J&J is committed to raising the bar on the patient experience (Px). The Patient Engagement and Customer Solutions (PECS) organization will create more personalized, seamless, and supportive experiences for patients starting treatments across the J&J portfolio.

The Associate Director, Pharmacy Excellence & Innovation will contribute to a team focused on building and refining J&J’s overall pharmacy capability. This includes identification of capabilities, partners, technologies, and innovative programming approaches that allow J&J to become best-in-class in supporting patient engagement through the specialty and retail pharmacy channels. You will monitor industry trends, emerging pharmacy models, evolving data sources and analytics approaches, and contribute to pharmacy network design for new product launches. In addition, you will work closely with the Pharmacy Channel Solutions Marketing team and the Pharmacy Account Management team to engage specialty and retail pharmacies in partnerships, fee for service programs, and data and technology agreements that support the needs of patients starting and persisting on J&J therapies.

The position reports to the Senior Director, Pharmacy Solutions.

A Day in the Life

Every patient’s healthcare experience is unique – shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

The Associate Director, Pharmacy Excellence & Innovation contributes to a team in service to our patients. Day-to-day responsibilities include:

Pharmacy Strategy & Design: Collaborate to refine J&J’s overall pharmacy capability and strategy; Use market assessments, competitive landscapes, voice of patient, voice of customer, and industry trends to inform recommendations for capability evolution

Px Requirements: Monitor overall effectiveness of the pharmacy solutions against Px program requirements that align to patient needs and brand objectives; Contribute to capabilities discussions, RFP process, and contracting in coordination with account management and PECS operations teams

Operational Excellence: Use patient analytics, voice of customer, benchmarking, and compliance monitoring to lead continuous optimization of program performance, inform pharmacy network design and support new product launches

Technology: Optimize our patient focused digital health strategy, identify opportunities for innovation, evaluate strategic partnerships, and set clear, actionable goals to drive future efficiency and growth

Account Management: Partner with national and local account teams to identify strategic partners and identify addressable gaps in patient experience

Data & Analytics: Evolve data sources and analytics approaches to uncover new insights about the patient journey and experience on J&J treatments; Monitor KPIs that reflect patient needs and brand strategies; Present performance summaries and recommendations to Px therapeutic area teams

Strategic Planning: Monitor trends in policy, pharmacy capabilities, pharmacy models, pharmacy consolidation, emerging channels, and innovation to inform changes to programs and network design

Budgeting: Provide estimates for financial resources to support pharmacy Px strategy; Proactively monitor and manage spending

Teaming: Lead cross-functional business partners in a complex, matrixed environment

Culture: Foster a culture of inclusion, learning, smart risk-taking and experimentation within team and through external partners

Leadership & Ethics: Demonstrate ethical, Credo-based approaches with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the healthcare providers who care for them. You are passionate about building capabilities that deliver great support experiences that patients will remember and want to tell other people about – and you hold your team and your collaborators to that high standard. You welcome the challenge of working in a highly visible, highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and new ways of working. You consistently deliver great results, but even when you fall short – you learn from it.

Minimum Qualifications:

• Bachelor’s degree is required

• Five (5) years of relevant healthcare business experience is required (e.g., marketing, sales, market access, pharmacy operations & services, supply chain, analytics, account management)

• Strong strategy, innovation, analytics skills, and excellent overall business acumen is required

• Experience developing, maintaining, and influencing strategic business relationships is required

• Ability to manage multiple priorities is required

• Excellent leadership skills with the ability to work effectively in a matrix and unstructured environment and manage project teams with or without direct report authority is required

• Excellent verbal and written communication skills and ability to present to all levels of leadership required

• Commitment to creating an inclusive environment and fostering best thinking across the team is required

• Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a wide array of colleagues and customers is required

• This position is based in Titusville, NJ and requires up to 20% domestic travel

Preferred Qualifications:

• MBA, PharmD or other related advanced degree

• Intellectual curiosity about evolving business models and technologies in the pharmacy space

• Pharmacy capability or program development and management

• Understanding of access and reimbursement dynamics and the role of pharmacy in the fulfillment of retail and specialty medications

• Ability to challenge the status quo, create solutions, and enroll others to test and refine

Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today.

At Johnson & Johnson, we are on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Required Skills:

Preferred Skills:

Brand Positioning Strategy, Commercial Awareness, Competitive Landscape Analysis, Consulting, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Digital Metrics, Execution Focus, Financial Analysis, Marketing Policies and Procedures, Market Research, Organizing, Process Improvements, Program Management, Sales Channels, Tactical Planning, Technical Credibility, Technologically Savvy, Trade Marketing

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits