At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

About Med Tech:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Overview:

Johnson and Johnson Med Tech Education is recruiting for a Lab Supervisor, located in Santa Clara, CA.

The Lab Supervisor is responsible for the implementation of the Med Tech Education learning and development strategy for Johnson and Johnson Med Tech. The Supervisor will lead the planning and execution of Med Tech Education and R&D programs at the J&J Institute location as well as regional training centers as needed. The Supervisor will facilitate practical courses using tissue and simulated training models. The Supervisor will order and ensure the proper maintenance of all lab equipment, while maintaining accurate and complete records of training events for compliance and metrics purposes in our LIMS platform. These events are primarily centered around: health care professional training, product launches, sales team training programs, and new product development.

The Lab Supervisor will also, as needed, support the activities of field-based labs to provide ongoing support of surgeon training events sponsored by Professional Education. The Supervisor’s main focus will be to ensure a consistent lab experience for participants by following all established safety and lab procedures so that labs are orderly, and provide a clean, OR type setting for participants. The Santa Clara lab is aligned to Johnson and Johnson Med Tech Surgery’s Robotics and Digital Solutions platforms.

The Lab Supervisor must collaborate and align priorities with Ed Tech, field sales organization, marketing, R&D and MD&D leaders to develop detailed plans for execution including budgets, facility and supply needs.

The Lab Supervisor must lead projects through close collaboration with all relevant partners to include other J&J Lab Supervisors to ensure consistent experience. Additional partners to communicate and align with policies include: EHS&S, facility maintenance, shipping/receiving, housekeeping, security, and external vendors. They must ensure compliance with all legal, regulatory and HCC policies to include: FDA, USDA, Advamed, Pharma, ACCME and other global legal and regulatory bodies. They will participate in audits required by these governing bodies.

The Lab Supervisor will be required to follow policies and procedures related to work activities performed in area of responsibility. For this individual, training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures.

This individual will follow all company safety policies & precautions within work area and support updates to these P&P’s. The Lab Supervisor will promote safety to all associates that enter work area, promote Health Care Compliance guidelines as well as follow operating room training and safety standards (Bloodborne pathogens training, radiation use and safety, etc.) to provide an environment for learning.

Key Responsibilities:

• Manage inventory and utilization of anatomical and synthetic models for educational, research and development, and sales/marketing events.
• Coordinate staffing requirements among a team of fixed staff, and per-diem pool, and contracted vendors.
• Foster a safe working environment, with support from Facility management, EHS&S, and office services.
• Maintain equipment through preventative maintenance and repair/replace where needed.
• Interface with end-user to identify goals of training programs and facilitate logistic support.
• Manage cost-to-budget through supply chain and procurement systems.
• Conduct program cost and compliance reconciliation.

Qualifications

Education:

• Minimum of a Bachelor’s degree and/or University degree is required: preferably in a scientific or medical field of study

Experience and Skills:

Required:

• A minimum of 4 years of relevant professional work experience is required; healthcare business experience is preferred.
• Must be comfortable handling anatomical tissue and working in a laboratory environment.
• Experience in a healthcare business environment such as: Clinical Education, Healthcare Industry, Medical Devices, or Clinical Setting is required.
• Self-starter with problem-solving skills.
• Must show an ability to prioritize and achieve multiple short and long-term goals.
• Experience directing a team.

Preferred:

• Operating Room or Healthcare Professional facing experience.
• Experience in Education and/or Training within the healthcare industry.
• Experience in Orthopaedic and/or General Surgery medical procedures.
• Experience in project management.
• Experience in medical device product development
• Experience in Surgical Robotics and/or Digital Surgery

Other:

• May require 10% to 20% domestic and/or international travel to other sites and locations
• The Lab Supervisor must operate in a fast-paced technical environment, with a range of professional colleagues including healthcare providers.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytical Reasoning, Communication, Confidence Building, Customer Satisfaction, Customer-Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Organizing, Performance Measurement, Presentation Design, Problem Management, Problem Solving, Product Knowledge, Reporting and Analysis, Training Delivery Methods

The anticipated base pay range for this position is :

$109,000.00 - $174,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to:

• https://www.careers.jnj.com/employee-benefits