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Security Service Technician

Johnson Controls

Security Service Technician

Johnson Controls

Macon-Georgia-United States of America

·

On-site

·

Full-time

·

1w ago

Compensation

$47,840 - $70,720

Benefits & Perks

Healthcare

401(k)

Paid Training

Company Vehicle

Wellness Program

Healthcare

401k

Required Skills

Troubleshooting

Equipment repair

Security systems knowledge

Communication

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

How you will do it

  • Locate and alleviate trouble with damaged equipment or wiring.
  • Readjust equipment, repair, or replace inoperative equipment and test for operation.
  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
  • Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
  • Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
  • Tests operation of system to the customer monitoring center to properly establish service connectivity.
  • Complete all forms accurately and customer paperwork as required.
  • Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
  • Provide quotes to support recommendations and solutions.

What we look for

Required

  • 5 years in low-voltage or security industry.
  • Excellent general knowledge of major security manufacturer platforms including:Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.
  • Valid driver's license with an excellent driving record.
  • Ability to pass thorough background and identity checks.

Preferred

  • Ability to read blueprints and schematic drawings.
  • Ability to operate hand and power tools.
  • Ability to unload ladder from fleet vehicle and climb ladder.
  • Ability to always operate fleet vehicle in a safe manner.
  • Ability to communicate and provide excellent customer service

HIRING HOURLY RANGE: $23-$34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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About Johnson Controls

Johnson Controls

Making buildings smarter.

Cork

Headquarters

Reviews

3.7

42 reviews

Work Life Balance

3.7

Compensation

4.0

Culture

3.9

Career

3.6

Management

3.6

74%

Recommend to a Friend

Pros

Good work-life balance and flexible environment

Competitive compensation and benefits

Opportunity for career growth

Cons

Work-life balance varies by team

Room for improvement in processes

Internal communication could improve

Salary Ranges

920 data points

Junior/L3

Junior/L3 · Data Scientist

0 reports

$128,000

total / year

Base

$128,000

Stock

-

Bonus

-

$108,800

$147,200

Interview Experience

5 interviews

Difficulty

2.2

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 40%

Neutral 40%

Negative 20%

Interview Process

1

Application Review

2

HR Screen

3

Technical/Aptitude Assessment

4

Hiring Manager Interview

5

Onsite/Virtual Interview

6

Offer

Common Questions

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit

Role-Specific Skills