Role Summary

This role oversees all service operations and project delivery activities, ensuring high-quality service, successful project execution, and business growth. It provides technical leadership in building services solutions, while managing a large team and driving service sales performance.

Key Responsibilities

• Lead and manage a large team of staff across service, sales, and building services project teams.
• Develop team capabilities, manage performance, and drive a positive work culture.
• Ensure smooth daily service delivery and customer support.
• Oversee maintenance quality, response times, and service KPIs.
• Manage building services project execution from planning to completion.
• Ensure projects meet safety, quality, timeline, and cost targets.
• Provide technical guidance on building services solutions.
• Support teams in troubleshooting and resolving complex technical issues.
• Work closely with the Service Sales Team to drive revenue growth.
• Support sales in solution development, proposals, and key customer meetings.
• Maintain strong relationships with customers and resolve escalated issues.
• Ensure high levels of customer satisfaction across service and project teams.

Requirements

• Degree in Mechanical, Electrical, Building Services or related engineering field.
• Strong experience in building services solution.
• Proven leadership experience managing medium to large teams.
• Experience in service operations, project delivery, and commercial support.
• Strong communication, customer handling, and problem-solving skills.