Customer Operations Assoc II

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle (as applicable), Tools, and Equipment to complete all jobs

• Providing Scheduling and management support

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Futurehttps://youtu.be/pdZMNrDJviY

What you will do

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back up customer call handling, as needed. Provides administrative, day to day support in the operational areas.

How you will do it

Answers any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.

Updates project/labor schedules as required by project owner.

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.

Performs necessary cost transfers.

Prepare and submit billings.

Completes any additional documentation required for billing, i.e. certified payroll.

Reconciliation of accounts payable exceptions as necessary.

Assist installation teams as needed to reach revenue goals, which may include contacting vendors.

Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.

Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.

If needed, will interact with Customer to resolve receivable issues.

Processes invoice credits and rebills, as necessary.

Proactively contacts customers ensure customer satisfaction and a commitment to pay.

Maintains notes within appropriate systems.

Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

Support subcontract process including insuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.

Assist COAs in resolution of issues.

Provide additional operations administration support, as required.

What we look for
Required

High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment.

Must have strong interpersonal skills to effectively communicate with both internal and external clients.

Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Ability to prioritize work activities based upon financial impact to desired business goals.

Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Preferred

Associate’s degree preferred.

Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $32.60 - $44.80 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.