What you will do:

The SSA Sales Specialist supports field sales, customer service, and business partners by managing software support agreement quotations and system administration activities across multiple platforms. This role ensures accurate, compliant, and timely quotation while supporting customers and internal teams throughout the quote‑to‑fulfillment lifecycle. Operating across Salesforce, SAP, and internal licensing tools, the role plays a key role in delivering high‑volume support agreement quotations for the Software House and American Dynamics brands throughout the Americas region.

How you will do it:

Responsibilities

• Manage high‑volume software support agreement quotation requests for Access Control and Video Surveillance products, prioritizing urgent and revenue‑sensitive orders and opportunities.

• Proactively reach out to existing customers regarding software support agreements to drive renewals and maintain long‑term relationships.

• Ensure timely creation and delivery of software support agreement quotations utilizing Salesforce, including responding to inquiries via email and phone.

• Collaborate with OEM suppliers to obtain third‑party quotes.

• Monitor, respond to, and close Salesforce cases, ensuring accurate redirection of requests when needed.

• Support customers and field sales teams by answering inquiries, redirecting requests appropriately.

• Collaborate across departments to assist with the resolution of licensing, billing, and order discrepancies, ensuring smooth order handling and strong customer satisfaction.

• Communicate regularly with the licensing team regarding data, support, and registration change requests.

• Maintain accurate documentation, system data, customer information, and audit‑ready records within licensing tools, Salesforce, and internal databases.

• Contribute to maintaining an accurate and up‑to‑date contact list for integrators and business partners.

• Support team communication by ensuring processes, procedures, and training related to licenses and software support agreements are clearly documented and shared.

• Document recurring issues, process gaps, and improvement opportunities to enhance operational efficiency and knowledge sharing.

• Provide guidance and basic technical support to business partners regarding licensing structures, product configurations, and system requirements.

What we look for:

Key Requirements

• Strong English proficiency (verbal and written).

• Bilingual preferred (English and Spanish)

• Proficiency with Microsoft applications (Excel, Outlook, Teams, etc.)

• Familiarity with Salesforce

• Familiarity with SAP (preferred)

• Highly detail‑oriented and organized.

• Understanding of customer data management principles.

• Comfortable managing diverse tasks and shifting priorities.

• Able to work independently, efficiently, and with a continuous improvement mindset.

• Creative problem‑solver capable of addressing unique or non‑standard challenges.

HIRING SALARY: $60,000 - 60,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.