JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Campus Workplace Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.

Provide and manage a comprehensive and consistent range of services across the campus with a focus on continuous improvement, operational excellence, safety, and compliance. Create an interesting and impactful client engagement strategy. Build a community of ambassadors and workplace support team to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Develop client support and feedback initiatives and lead regular meetings with stakeholders to enhance relationships.

JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.

Duties & responsibilities

Strategic Workplace Experience Leadership

• Develop and execute comprehensive workplace experience strategies that align with WPP's creative culture and business objectives

• Lead experience enhancement initiatives that boost employee engagement, productivity, and talent retention

• Create flexible, adaptive work environments that support diverse work styles and creative processes

• Implement data-driven experience improvements based on employee feedback and space utilization analytics

• Champion workplace innovation through technology integration, space optimization, and service excellence

• Collaborate with client’s leadership to translate business needs into exceptional workplace solutions

Facilities Operations

• Manage & oversee campus services (Soft & Hard) as part of the scope delivered for 2 offices

• Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.

• Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.

• Review operational SOP’s & propose / make changes as part of continuous improvement

• Manage minor projects / Churn in the office

• Manage vendor relationships and service level agreements to ensure consistent, high-quality service delivery

• Able to liaise with any local / government agencies as part of operations

• Able to liaise with Landlord on lease management and contractual services delivered

• Preparation of Budgetary and Actual Expenditures on a monthly basis

• Ensure compliance with health, safety, and regulatory requirements while maintaining operational standards

• Lead sustainability initiatives and energy management programs to reduce environmental impact

Client Partnership & Stakeholder Management

• Build strong relationships with client’s executives, department heads, and key stakeholders across the organization

• Conduct regular business reviews and stakeholder meetings to assess performance and identify improvement opportunities

• Develop client-focused service delivery models that exceed expectations and drive satisfaction

• Collaborate on workplace strategy initiatives that support WPP's business transformation and growth objectives

• Ensure seamless communication and transparency regarding operational matters, projects, and financial performance

• Act as primary escalation point for complex facilities and workplace experience issues

Team Leadership & Development

• Lead and inspire a diverse team of facilities professionals, coordinators, and support staff

• Establish performance standards, conduct evaluations, and develop career advancement plans for team members

• Foster a customer-service oriented culture focused on excellence and continuous improvement

• Provide training and development opportunities to enhance team capabilities and service delivery

• Promote safety culture and ensure team compliance with all safety protocols and procedures

• Build collaborative relationships across JLL service lines and client’s internal teams

Innovation & Future Planning

• Research and evaluate emerging workplace technologies, trends, and best practices

• Develop strategic recommendations for campus improvements, technology upgrades, and service enhancements

• Lead pilot programs and innovation initiatives to test new concepts and solutions

• Create long-term facilities and workplace experience roadmaps aligned with client’s strategic vision

• Benchmark performance against industry standards and implement best-in-class practices

• Support WPP's real estate portfolio decisions through data analysis and strategic insights

Reporting & Analytics

• Prepare comprehensive monthly dashboards covering operational performance, financial metrics, and experience outcomes

• Analyze workplace utilization data, employee satisfaction scores, and operational KPIs to drive decision-making

• Present quarterly business reviews to client’s leadership showcasing achievements, challenges, and strategic recommendations

• Maintain accurate documentation of all operational procedures, vendor agreements, and compliance requirements

Transforming to the Workplace Team of the future

• Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

• Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

• Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Candidate Specification

Experience

• A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.

• Excellent time management and communication skills.

• Sales skills and ability to build productive business relationships

• Ability to manage multiple projects independently

• Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory

• One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.

• MS Office proficiency

Task Skills

• Hospitality management

• Project management

• Planning and organizing

• Customer relationship management

Personal Skills

• Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

• Confident, friendly & engaging

• Strong drive and persistence to achieve results

• Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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