JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsable de atender de manera oportuna y eficiente al público en general, a través de la central telefónica y personalmente, manteniendo altos estándares de servicio al cliente, representando la imagen de la empresa ante visitantes y ocupantes del inmueble.

Funciones y Responsabilidades Principales:

• Gestionar la central telefónica: recibir, realizar y dar seguimiento a llamadas, registrando y canalizando mensajes de manera adecuada.

• Seguimiento a solicitudes de acceso recibidas mediante cualquier medio de comunicación (correo, plataforma, teléfono).

• Proporcionar atención personalizada y profesional a todos los usuarios (clientes, proveedores, condóminos, visitas y público en general), orientándolos hacia las áreas o personas correspondientes conforme a los protocolos y políticas establecidas para control de accesos.

• Administrar la recepción, registro y distribución de correspondencia, documentos e información (física y digital), siguiendo los protocolos establecidos.

• Brindar apoyo en actividades administrativas al equipo de gestión del inmueble según se requiera.

• Mantener en óptimas condiciones la apariencia y orden del área de recepción y Lobby de la torre.

• Gestionar el registro de visitantes, control de accesos y emisión de gafetes o identificaciones temporales.

• Apoyar en la comunicación de avisos importantes para los ocupantes del inmueble.

• Seguimiento a plataformas para registro de visitantes y control de accesos.

• Control de bitácora y archivo de control de accesos al edificio.

Gestión de clientes: Trato amable, comunicación asertiva, manejo de situaciones difíciles, seguimiento y continuidad.

Compras y gestión de proveedores: Recepción de mensajería, archivo.

Gestión de EH&S: Soporte en eventos de seguridad y protección civil.

Gestión de riesgos: Evaluación del personal visitante del sitio, cumplir con el protocolo de registro de visitas y manejo adecuado de la información confidencial.

Location:

On-site –Distrito Federal,MEX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.