JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview of the role:

Responsible for updating Knowledge Articles as required for support of the Service Desk. The Knowledge Support Specialist is part of the Service Desk support group reporting to the Support Group Manager. A key participant in the onboarding of new application support in the Knowledge Management process. The position involves extensive research and communication skills.

What this job involves:

• Author, edit and maintain clear, concise and accurate knowledge content using correct grammar in accordance with our established style guidelines.
• Facilitate regular meetings with Subject Matter Experts to discuss edits of Knowledge Articles and creation of new knowledge that need to be added to the Knowledge Base.
• Key participant in the onboarding of new application support.
• Work closely with Subject Matter Experts to ensure that knowledge is captured and shared.
• Review new Knowledge Articles for grammar, spelling, clarity, usability and readability. Ensures all Knowledge Articles adhere to established style guide and templates.
• Translate business requirements and process flows into clear and concise knowledge content.
• Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly

Sound like you? To apply, you need to be:

• Very strong writing skills are mandatory
• Previous IT Call Center Experience
• Demonstrated ability to collaborate across functional teams
• Familiarity with Microsoft Office and Share Point
• Strong customer service orientation
• Working knowledge of the Windows Operating System
• Excellent oral communication skills
• Superior problem solving and troubleshooting skills
• Proficient with Knowledge Centered Service methodology
• Bachelor’s Degree holder

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.