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Facilities Manager

Facility Manager

• Job Description

The Facility Manager is responsible for planning, managing, and delivering high-quality soft and technical facility services across assigned sites. The role ensures a clean, safe, hygienic, and customer-focused workplace environment while maintaining service standards, compliance, cost control, and client satisfaction.

Key Responsibilities

1.

Soft Services Operations:

• Oversee day-to-day delivery of soft services including: Housekeeping & janitorial services Pantry & cafeteria services Front office / reception services Waste management & hygiene programs Pest control & landscaping coordination

• Ensure adherence to SLAs, SOPs, and service quality benchmarks

• Conduct regular site inspections and audits to maintain cleanliness and hygiene standards

2.

Vendor & Manpower Management:

• Manage outsourced service providers and vendors

• Ensure optimal staffing levels, attendance, grooming, and discipline

• Conduct inductions, training, and performance reviews for soft services staff

• Resolve manpower issues, escalations, and service gaps proactively

3.

Client & Stakeholder Management:

• Act as the primary point of contact for clients on soft services matters

• Address service requests, complaints, and escalations within agreed TATs

• Prepare and present MIS reports, dashboards, and review meeting updates

• Support client audits, inspections, and compliance reviews

4. Quality, Hygiene & Compliance

• Implement health, safety, and hygiene standards (5S, ISO, HACCP where applicable)

• Ensure compliance with statutory, labor, and local regulatory requirements

• Maintain documentation related to SOPs, checklists, audits, and compliance

5.

Cost Control & Budgeting:

• Manage soft services budgets and monitor operational expenses

• Track consumption of consumables, chemicals, and materials

• Identify cost optimization opportunities without impacting service quality

6.

Helpdesk & Service Management:

• Oversee FM helpdesk operations and service request management

• Monitor closure rates, response times, and customer satisfaction metrics

• Analyze trends and implement corrective and preventive actions

7. Continuous Improvement

• Drive service innovations, sustainability initiatives, and process improvements

• Introduce best practices to enhance workplace experience and efficiency

• Support transitions, mobilizations, and new site takeovers

Required Qualifications

Education & Experience

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field

• Minimum 5-7 years of experience in facility management or building operations

• Proven track record in managing soft services and vendor operations

Technical Skills

• Strong knowledge of facility management systems and CAFM software

• Understanding of HVAC, electrical, plumbing, and building systems

• Familiarity with health, safety, and environmental regulations

• Proficiency in MS Office Suite and facility management applications

Core Competencies

• Strong leadership and team management abilities

• Excellent vendor management and negotiation skills

• Customer service orientation with strong communication skills

• Problem-solving and analytical thinking capabilities

• Budget management and cost control expertise

• Attention to detail and quality focus

Certifications (Preferred)

• Certified Facility Manager (CFM) or equivalent

• ISO 14001, 45001, or quality management certifications

• First Aid and Safety training certifications

Working Conditions

• Full-time position with potential for extended hours during emergencies

• Site-based role with multi-site responsibilities possible

• 6 Days working and holiday coverage as required

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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