JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Reporting to the account director, the Regional Operations Lead role combines workplace, technical, and employee experience expertise to deliver the account's operations program and initiatives at a regional level (APAC) by overseeing a comprehensive and consistent range of services across the region with a focus on continuous improvement, experience, operational excellence, safety, and compliance and in line with the account MSA and KPIs.

The Regional Operations Lead ensures the community of facilities support teams deliver timely and consistent operations at client site level. The role will be pivotal in driving an impactful client engagement strategy. He/she proactively engages clients for support and feedback on initiatives, provides professional reporting, and leads regular meetings with stakeholders to enhance relationships.

The Regional Operations Lead will be responsible for:

1. People • Directly manage key operational roles of the account, including facility managers.

• Provide leadership to facilities teams in the designated region. Mentor and enable training and development of direct reports and regional facilities team members.
• Nurture an environment conducive to good teamwork and co-operation among colleagues.
• Promote initiatives/idea-sharing across the sites in the regional and globally; create opportunities for wider collaboration in the account and company (regionally and globally).

2. Client Engagement • Establish/strengthen credible relationships with Client leadership in the region.

• Respond to client requests and concerns in a proactive, constructive manner • Set up documented, regular connects with Client leadership • Create and maintain meaningful client reporting on operations (for example, MMR)

3. Site Operations • Drive delivery of services as defined in the relevant Schedules of the Master Service Agreement, ensuring implementation and compliance in line with best practice and procedures. Ensure adherence to key performance measurements and achieve specified targets.

• Ensure that account senior management is informed immediately of any key performance incidents at regional sites and support Account Director in performing follow-up actions and communications.
• Ensure completion of all required account and client audits and checks, closing findings in a timely manner.
• Adhere to and promote JLL's Code of Business Ethics.

4. Health and Safety • Work to ensure regional sites meet all JLL, legal and statutory EHS requirements and regulations.

• Ensure that all JLL staff are working in compliance with EHS regulations. Support the implementation of a robust HSSE program for the account.
• Work with HSSE lead (on or off account) to put in place SOPs and technologies to drive HSSE best practices.

5. Finance and Sourcing • Support the Finance Lead to develop consistent budgets for all sites in region. Support the Finance Lead to roll out a finance program for the region with associated processes and procedures, training, and reporting.

• Help to ensure that regional sites meet all financial targets and control requirements.
• Contribute to the development of standard monthly/quarterly/annual reporting and management reports as required.
• Work with regional and global purchasing to implement regional/global sourcing strategies.
• Drive glidepath savings across the account and by proposing cost reduction initiatives.
• Help to ensure vendors adhere to JLL's Code of Business Ethics.

6. Quality and Compliance • Lead governance, compliance, and risk management processes and activities across the account.

• Maintain JCAP or equivalent deliverables.
• Assist with Voice of Client response and actions as required.
• Arrange participation in required audits.
• Drive increased awareness of Q&C processes and requirements across the account.

7. Workplace Experience, Technology, and Innovation • Implement programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride.

• Make initiatives measurable and tangible to the workplace and work closely with the Communications work stream to showcase achievements, effectiveness, adoption rate and user / recipient feedback.
• Support regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region.
• Drive Client-specific initiatives such technology pilots and rollouts, regional charter programs, best practices etc.
• Promote a culture of innovation to drive savings and operational improvements.
• Review, improve and refine employee experience journeys, touchpoints, and service blueprints.
• Promote the development of WX Champions on account.
• Ensure compliance with JLL diversity and inclusivity goals, as well as social responsibility and sustainability goals.

8. Any other tasks not stated here that are consistent with the role of Regional Operations Lead.

Candidate Qualifications

A bachelor's or master's degree in facilities or related field and work experience of over ten (10) years, seven of which must be related to all aspects of workplace (FM) delivery at account level together with management of large and geographically dispersed teams.

Fluent in spoken and written English. Working knowledge of other languages will be an asset.

One or more globally/regionally recognized certifications in facility management, Six Sigma, PMP, Health and Safety, Human Experience, etc., would be an asset.

Candidate Qualifications • Problem-solving skills - capacity to deal with ambiguity and solve complex problems effectively.

• Ability to effectively deal with stressful situations.
• Able to work independently.
• Self-motivated; confident & energetic.
• Flexible - able to adapt to rapidly changing situations.
• Goal-oriented - able to focus on meeting all performance targets.
• Strong communicator - possesses strong verbal & written communication skills (English & local language), also an active listener.
• Exhibits honesty & trustworthiness in line with JLL's Code of Ethics.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our HR people program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you ...

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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