JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

The Role:

The Workplace Lead role supports the delivery of a positive, consistent workplace experience across Sydney Precinct, ensuring the workplace enables people to do their best work every day.

Reporting to the Experience Manager,this role focuses on theday‑to‑day execution of the workplace experience strategy. It supports how spaces function, how services are delivered, and how efficiently issues are identified and resolved. The role plays a key part in ensuring workplace tools and services — including meeting rooms, lockers, technology, amenities, and shared spaces — are used effectively and in line with Workplace Guidelines and expected behaviours.

This role works closely with the Experience Manager, Guest Services Manager, and FM Operations teams to help ensure a consistent, well‑managed, and people‑centred workplace experience aligned to Westpac’s moments that matter.

About the role:

• Support the Experience Manager in delivering a high‑quality workplace experience aligned to the overall workplace strategy.
• Conduct regular floor walks and observations to identify emerging issues, service gaps, or behavioural drift, escalating or resolving issues using established processes and tools.
• Lead Workplace Coordinators, providing guidance on presence, communication, and service delivery standards.
• Manage the onboarding, training, and day‑to‑day support of Workplace Coordinator team members.
• Help ensure workplace services are intuitive, human‑centred, and proactive rather than reactive or transactional.
• Act as a key on‑site contact for workplace‑related queries, supporting relationships with Property, Technology, and Business teams.
• Support the day‑to‑day operation of workplace services including soft services, meeting rooms, lockers, amenities, and shared spaces, in collaboration with Facilities Management.
• Contribute to reporting and insights on workplace performance, trends, and opportunities for improvement.
• Support alignment across Workplace, Facilities, hospitality/café, technology, and security teams to reinforce positive workplace behaviours.
• Assist in the coordination of workplace events and activations, ensuring readiness, clear communication, and minimal disruption to staff.
• Monitor supplier performance and systems effectiveness, escalating issues and supporting incident response as required.

What you will bring:

• Experience in hospitality, facilities management, or a related field, or equivalent practical experience
• 3–5 years’ experience in hospitality, workplace, or facilities environments
• Experience supporting teams delivering customer or employee experience in a corporate setting
• Strong service mindset with the ability to build positive relationships with stakeholders and service partners
• Understanding of modern workplace principles and best practices
• Comfortable working in a hands‑on, on‑site role with a strong focus on execution and follow‑through

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply now with reference LMREQ482933

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.