JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description: Building Services & Conference Support Technician

Position Overview

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As a Building Operations & Conference Services Specialist at JLL, you'll serve as the backbone of our multi-building commercial campus operations, seamlessly blending essential facility maintenance with exceptional event management services. In this dynamic role, you'll partner with our MAC team to ensure optimal building performance while orchestrating memorable conference and meeting experiences for our clients. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers you the opportunity to develop expertise across multiple operational disciplines while directly impacting client satisfaction. You'll manage everything from routine building maintenance and safety protocols to sophisticated audiovisual deployments and custom event setups, all while maintaining JLL's commitment to delivering exceptional service experiences that set us apart in the commercial real estate industry.

What your day-to-day will look like:

• Execute routine building maintenance tasks including basic repairs, system inspections, and preventive maintenance activities in partnership with the MAC team
• Conduct comprehensive meeting room setups and breakdowns according to detailed client specifications, managing furniture arrangements, audiovisual equipment, and event materials
• Monitor and maintain safety standards across all facility areas including lobbies, common spaces, and event venues while conducting regular facility assessments
• Oversee portable audiovisual equipment deployment across multiple buildings, including transportation, installation, and operational testing to ensure seamless technology integration
• Perform systematic daily and weekly meeting room inspections using mobile technology for documentation and maintain accurate posting of current booking information
• Manage audiovisual equipment inventory with detailed tracking of locations, identification numbers, and service records to optimize asset utilization
• Coordinate with property management, security, catering services, and external vendors to ensure flawless event execution and facility operations
• Provide exceptional customer service through proactive communication and responsive problem-solving for both internal teams and external clients
• Support facility logistics including vendor coordination, delivery management, and loading dock operations while maintaining organized storage areas.
• Assist the MAC team with work orders and facility moves during slower event periods to maintain operational efficiency

Required qualifications:

• High school diploma or equivalent with demonstrated academic achievement
• Physical capability to lift 50 pounds regularly and navigate multi-story buildings with frequent stair use
• Advanced proficiency with computer systems, mobile applications, and Microsoft Office suite for operational documentation and tracking
• Strong verbal and written communication skills with professional client interaction experience
• Demonstrated customer service excellence with focus on quality delivery and consistently exceeding client expectations
• Exceptional attention to detail with proven ability to maintain consistent quality standards and meet tight deadlines
• Strong collaborative skills with ability to work effectively across diverse teams and departments in a dynamic environment

Preferred qualifications:

• Minimum two years of experience in event services, facilities management, audiovisual support, or hospitality operations
• Technical training or certification in audiovisual systems, building operations, or related facility management fields
• Background in commercial real estate, corporate facilities, or client-focused service environments with understanding of industry standards
• Experience with maintenance protocols, building systems, or property operations in multi-tenant commercial environments
• Innovative problem-solving approach with demonstrated adaptability to changing operational requirements and client needs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.