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JOB DESCRIPTION

Role Title: Technical Services Manager

Role Level: Management

Location: 22 Ropemaker

Date: January 2026

REPORTING RELATIONSHIPS

Internal Relationships: Team Members, Health & Safety Department, Learning & Development, HR, SAP Team, Technical Support

External Relationships: Customers, Clients, Suppliers

ROLE PURPOSE

The Technical Services Manager provides tactical operational leadership and direction to on-site engineering teams. This role ensures effective day-to-day management of engineering operations while maintaining contractual compliance and driving improvements in productivity, delivery efficiency, and service quality. The position holds responsibility for promoting and maintaining 100% Health & Safety compliance and auditing standards across all teams.

KEY RESPONSIBILITIES

Operational Management

• Manage and oversee daily engineering operations activities
• Exercise formal management responsibilities for allocated teams
• Set team priorities to ensure task completion and coordinate work activities across departments
• Drive engineering performance improvements to exceed service delivery standards
• Support implementation and adoption of Management Information Systems

Health, Safety & Compliance

• Ensure engineering teams maintain 100% compliance with Health & Safety requirements
• Oversee audit compliance, toolbox talks, tool checks, and equipment calibration
• Work within and promote Health, Safety and Environmental policies and procedures
• Ensure completion of all mandatory training within teams

Team Leadership & Development

• Engage and coach supervisors in performance management practices
• Inspire engineers to deliver excellence aligned with KPIs, H&S standards, and internal procedures
• Conduct monthly performance reviews within engineering teams
• Drive and encourage development through formal learning and on-the-job experience
• Recognize, respect, and reward team contributions and achievements
• Lead teams with a 'drive for change' attitude and role model leadership capabilities

Customer Service & Stakeholder Management

• Demonstrate strong service orientation and commitment to high customer service standards
• Present professional image while promoting one-team ethos for clients, occupiers, and visitors
• Understand contract SLAs and KPIs, ensuring engineering teams deliver to specifications
• Engage confidently with external and internal stakeholders across all organizational levels
• Ensure timely and transparent communications throughout the JLL family

Continuous Improvement

• Understand Integral processes and make decisions guided by policies, procedures, and business plans
• Innovate management practices and processes to meet changing business circumstances
• Manage action plans to implement improvement initiatives
• Challenge superiors constructively to optimize team effectiveness and efficiency
• Support colleagues and use judgment to resolve daily technical and operational problems
• Advise and support the Engineering Services Director (ESD)

ESSENTIAL EXPERIENCE & QUALIFICATIONS

Required Experience

• Demonstrated experience in similar management role
• Proven leadership capabilities in technical environments
• Experience building positive relationships with teams and stakeholders

Technical Qualifications

• Relevant engineering qualifications
• Understanding of engineering operations and maintenance practices

Key Competencies

• Excellent interpersonal, written, and verbal communication skills
• Ability to communicate using appropriate styles, methods, and timing
• Capability to clearly communicate work tasks and secure commitment to high performance levels
• Resourcefulness in acquiring additional professional expertise
• Tact and diplomacy in handling sensitive issues and information exchange
• Professional demeanor with colleagues, clients, and customers
• Self-motivated with strong team collaboration abilities
• Ability to maintain objective and positive focus during high-pressure periods
• Enthusiasm and energy about work with ability to inspire others

Personal Attributes

• Strong service orientation and customer awareness
• Commitment to excellence in service delivery
• Ability to role model organizational leadership capabilities
• Capacity to work effectively under sustained work pressure

This job description outlines the primary responsibilities and requirements for the Technical Services Manager position. The role demands a balance of technical expertise, leadership skills, and customer service excellence within JLL's operational framework.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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