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Head of Infrastructure Operations

The Opportunity

We are seeking an experienced Head of Infrastructure Operations, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible to champion, refine and build a future-fit Infrastructure Operations organization for JLL.

The Head of Infrastructure Operations brings experience, knowledge, and future vision for transforming infrastructure operations including strategy, operating model, service offerings, and workforce capabilities. This role holder is a senior stakeholder in all infrastructure relationships and technology partnerships across JLL's global enterprise.

As a key member of the Senior I&O leadership team, this role contributes to the development and execution of enterprise-wide IT strategy and is responsible for ensuring Infrastructure Operations strategy is fully aligned, positioning infrastructure services to deliver compelling business value and operational excellence.

This individual is expected to support the Head of I&O and all engineering and business leaders by implementing infrastructure solutions that align to the enterprise architecture framework and digital transformation roadmap. The role holder will serve on IT planning and policymaking committees and drive the development and adoption of enterprise infrastructure standards, governance processes, and performance metrics.

The role has Operational and Technical/Development Ownership of JLL's on-premises data centers, cloud platforms, networks, databases and Active Directory. The role must drive operational discipline excellence, technical excellence, cloud migration initiatives, and cost management across all infrastructure domains. This includes Site Reliability Engineering (SRE) for Nomad applications and Level 1 and 2 support operations

Key Responsibilities

Create and Execute Strategy

Create and communicate a pioneering vision for Infrastructure Operations, including the value proposition in digital transformation, optimization of hybrid cloud environments, and adoption of innovative technologies such as automation, AI-driven operations, and advanced monitoring solutions.

Optimize, Redesign, and Deliver Operating Models

Streamline infrastructure operations practices across data centers, cloud platforms, networks, and database systems. Enable compelling operational experiences and improve the value the enterprise receives from infrastructure investments through enhanced reliability, performance, and cost optimization.

Champion Innovation and Technical Excellence

Take advantage of breakthrough technologies by embracing automation, AI-driven operations, advanced observability, and Site Reliability Engineering practices. Drive sophisticated enterprise-focused thinking to address unprecedented infrastructure challenges with industry-wide implications.

Manage and Optimize Infrastructure Environment

Create and execute strategies for on-premises data centers, cloud platforms, networks, and databases to maximize value from infrastructure investments. Ensure operational excellence through modernized, cost-optimized, and resilient infrastructure that addresses technical debt and minimizes risks

Execute Cloud Migration and Transformation

Lead enterprise-wide cloud migration initiatives, ensuring seamless transition of workloads from on-premises to cloud environments. Implement strategic cloud adoption frameworks that optimize performance, security, and cost-effectiveness while maintaining operational continuity

Achieve Operational Discipline and Excellence

Establish and maintain comprehensive operational discipline across all infrastructure domains. Implement ITIL-aligned processes, SRE methodologies, and best practices that ensure consistently high service performance, minimize downtime, and optimize resource utilization

Drive Site Reliability Engineering (SRE) for Nomad Applications

Implement and manage SRE practices for Nomad applications, ensuring high availability, performance, and reliability. Establish service level objectives (SLOs), error budgets, and automated monitoring systems to maintain optimal application performance

Provide Level 1 and 2 Support Operations

Oversee comprehensive Level 1 and 2 support for Nomad applications and infrastructure components. Ensure rapid incident response, effective problem resolution, and continuous service improvement through data-informed methods and collaborative practices Source: V1_IT Service Operations.pdf.

Financial Management and Cost Optimization

Drive strategic cost management initiatives across infrastructure operations. Implement budget optimization strategies, justify infrastructure investments with clear ROI analysis, and ensure cost-effective resource allocation while maintaining service quality and performance standards.

Drive and Communicate Outcomes

Build relationships and collaborate effectively across various levels of the organization. Convey complex infrastructure strategies and technical concepts that resonate with both technical and non-technical stakeholders across global operations

Leadership Requirements

Strategic Vision

Clear strategic vision with ability to develop and communicate an Infrastructure Operations vision that inspires teams and aligns with enterprise IT and business strategy. Lead large service organizations using inclusive approaches supporting innovation and accountability

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.