JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a JLL Service Now ITOM Developer you will create design, configure, and implement IT Operations Management modules—specifically Discovery, Reconciliations, Service Mapping and Cloud Management. This enables us to transform IT operations through Service Mapping and dependency visualization which automatically discovers and maps your entire infrastructure in real-time. The ITOM Developer will use JavaScript, Flow Designer, and MID Servers to integrate third-party tools, maintain CMDB health, and optimize system performance.

What your day-to-day will look like:

• Configuration & Development: Develop, configure, and customize Service Now using JavaScript, Business Rules, UI Policies, and Client Scripts.

• CMDB Health: Maintain Configuration Management Database (CMDB) data integrity, normalization, and reconciliation rules.

• Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.

• Integration: Integrate Service Now with third-party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).

• Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery

• Platform Development: Configure, develop, and customize core Service Now applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).

• Workflow Automation: Create and maintain complex workflows, business rules, client scripts, UI policies, and actions.

• Customization: Build tailored Service Portal pages, widgets, and user experiences.

• Maintenance & Support: Monitor system performance, perform troubleshooting, and manage update sets to move code from development to production.

• Requirement Gathering: Work with stakeholders to analyze, design, and document technical requirements.

Required Qualifications:

• Comprehensive understanding of ITIL processes and Service Now ITSM implementation best practices. Experience with multiple Service Now modules including Incident, Problem, Change, Asset Management, Service Catalog, and ITOM (IT Operations Management). Knowledge of Service Now platform architecture, including application scopes, plugins, and upgrade processes.

• Experience with Service Now Performance Analytics, Reporting, and Dashboard creation.

• Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications required. Additional certifications such as Certified Implementation Specialist or Certified Technical Architect preferred. Bachelor’s degree in computer science, Information Systems, or equivalent professional experience.

• Strong analytical and problem-solving skills with ability to work independently on complex projects.

Preferred Qualifications:

• Service Now Certified Technical Architect (CTA) or other advanced certifications.

• Experience with Service Now ITOM, Sec Ops, or HR Service Delivery modules.

• Knowledge of cloud platforms, DevOps practices, and CI/CD pipeline implementation.

• Experience with Agile methodologies and project management tools.

• Understanding of enterprise integration patterns and middleware technologies.

Location:

• Onsite

Salary/ Comp:

• Competitive salary commensurate with experience, typically ranging $40,000-$70,000 annually.

• Comprehensive benefits package including health, dental, vision, and retirement plans.

• Professional development opportunities including Service Now training and certification support.

• This position offers the opportunity to work with enterprise-scale Service Now implementations while leading technical initiatives that drive significant business value and operational excellence.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Jalisco,MEX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.