JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Accountabilities

• Act as the single point of contact for the delivery of Facilities Management (FM) services to the client for the location
• Liaise regularly with the client and country lead on Critical Environment Management (CEM) facilities management issues.
• Implement regional JLL initiatives such as the CEM Compliance Review, Ops AIDE Audit, training programmes (Safety Week, EOS Back-to-Basics) and other initiatives as appropriate.
• Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.
• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
• Establish consistency in the monthly reporting in the country.
• Review and report against agreed SLA and KPIs.
• Relationship management and liaison with Client business managers, Building Management and local statutory authorities

Through vendor management and under the direction of the site FM lead oversee, supervise and manage the following services:

• Property Service Centre (PSC) Help Desk request management (PSC/Corrigo);
• Vendors management and contract management;
• Incident Reporting & Escalation;
• Technical support for move management and minor works support;
• Fixed Asset Inventory for facilities related assets
• Preventive maintenance program (Corrigo PPM) of Client owned equipment;
• Reactive maintenance tasks of Client owned equipment;
• Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
• Monitor the quality assurance of all maintenance tasks;
• Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
• Input change requests for maintenance into the Change Management System for approval;
• Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
• Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;

Required Qualifications, Skills & Experience

• Excellent client service and communication skills.
• Ability to deal with a variety of issues concurrently.
• Ability to work under pressure with limited supervision.
• Goal oriented and focused on meeting performance targets.
• The ability to work well in a team environment.
• Property management experiences and client service industry experience an advantage.
• Sound computer skills including Microsoft suite of products.

Location:

On-site –Hanoi, Vietnam

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.