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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

【職種名】MAC Specialist

【業務内容】

What this job involves:

This position provides outstanding Move, Add, Change (MAC) services and workplace management support for a leading multinational technology client focused on e-commerce, cloud computing, and artificial intelligence. You will proactively monitor and manage onsite client account activities, including move coordination, daily services, and CAD operations to update office layouts. This role contributes directly to JLL's business objectives by delivering exceptional facilities management services that exceed client expectations while supporting their commitment to creating inclusive workplaces where everyone can thrive.

このポジションでは、大手多国籍ITクライアント向けに、優れたMAC（Move, Add, Change：移転、追加、変更）サービスとワークプレイスマネジメントを提供します。

オフィス移転調整、日常業務、オフィスレイアウト更新のためのCAD操作を含む、クライアントアカウントのオンサイト活動を積極的に監視・管理していただきます。

この役割は、クライアントの期待を上回る優れた施設管理サービスを提供することで、JLLの事業目標に直接貢献し、すべての人が活躍できるインクルーシブな職場づくりへのクライアントの取り組みを支援します。

What your day-to-day will look like:

• Manage direct and indirect staff in delivering onsite MAC services according to Service Level Agreements
• \• Coordinate moves by ensuring space readiness, managing vendor relationships, and overseeing construction work and quality control
• Operate CAD systems to draw layouts based on client requirements and update office layout maps promptly
• Handle workplace management including headcount validation, seat planning, and individual move coordination
• Manage daily services requests including furniture, repairs, movement, and ergonomic requests through end-to-end program management
• Provide emergency and non-emergency response support for MAC-related incidents with thorough reporting and resolution
• Collaborate with Space Planning, Design & Construction teams, and Operations/Strategy teams for seamless coordination
• サービス品質基準に従い、オンサイトMACサービス提供における直接・間接スタッフを管理する
• スペースの準備確保、ベンダー関係の管理、建設工事の監督および品質管理を通じて移転を調整する
• CADシステムを操作し、クライアント要件に基づいてレイアウトを作成し、オフィスレイアウト図を迅速に更新する
• 人数確認、座席計画、個別の移転調整を含むワークプレイスの管理
• 家具、修理、移動、人間工学的要求を含む日常サービス要求をエンドツーエンドのプログラム管理を通じて管理する
• MAC関連インシデントに対する緊急・非緊急対応支援を、詳細な報告と解決と共に提供する
• スペースプランニング、デザイン＆建設チーム、およびオペレーション／戦略チームとシームレスな調整のために協働する

Required Qualifications:

• 3-5 years of experience in facilities management, MAC coordination, and project management
• CAD operation skills for updating and revising office layouts
• Excellent people skills with ability to interact effectively with diverse client and vendor staff
• Strong communication and presentation skills with confidence in client-facing interactions
• Ability to work across multiple matrix reporting environments and prioritize activities accordingly
• Self-motivated, confident, and energetic approach to work
• Flexibility to adapt to rapidly changing situations and handle stressful environments
• 施設管理、MAC調整、プロジェクト管理における3～5年の経験
• オフィスレイアウトの更新・修正のためのCAD操作スキル
• 多様なクライアントおよびベンダースタッフと効果的に交流できる優れた対人スキル
• クライアント対応に自信を持った強力なコミュニケーションおよびプレゼンテーションスキル
• 複数のマトリックス報告環境での業務遂行能力と、それに応じた活動の優先順位付け能力
• 自発的で自信に満ち、エネルギッシュな業務への取り組み姿勢
• 急速に変化する状況への適応力とストレスフルな環境への対応力

Preferred Qualifications:

• Experience in continuous improvement initiatives and client reporting
• Knowledge of government and building codes and regulations •
• Experience with Service Level Agreement management and compliance
• Background in vendor management and quality control processez
• Familiarity with Facility Management Systems (FMS) and asset management
• Experience in customer survey management and Voice of Customer capture
• 継続的な改善活動およびクライアント報告の経験
• 政府および建築基準法規の知識
• サービス品質基準の管理およびコンプライアンスの経験
• ベンダー管理および品質管理プロセスの経験
• 施設管理システム（FMS）および資産管理の知識 • 顧客満足度調査管理および顧客の声の収集の経験

【雇用形態】

正社員（期間の定めなし）

【就業場所】

• 所在地： 東京都目黒区

• 最寄り駅： 目黒駅

• 受動喫煙対策： 屋内完全禁煙で敷地内原則禁煙（敷地内に喫煙所あり）

【就業時間・休日】

• 就業時間： 9:00～18:00（休憩60分）

• 休日： 週休2日制（土・日）、祝日、年末年始

【給与】

想定基本年収：4,200,000~4,500,000

**＊**上記はあくまでも目安の金額であり、選考を通じてご経験・能力及び業務内容を考慮し決定します

残業代： 有り　固定残業代を基本年収に含む（月30時間相当額）**＊**非管理職の場合

賞与：なし

試用期間：有

【募集人員】1名

【選考プロセス】

1. 書類選考

2. 面接（複数回実施予定）

3. 最終面接

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Tokyo, Japan

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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