JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role:

Management of comprehensive Tenant facility and services management for Services Australia for related services in the allocated WoAG package. Develop sound working relationships with key Entity staff.

Manage the sites Tenant facilities delivering relevant contract initiatives as well as ensuring consistency in process, systems and reporting.

This position will also assist the Director Operations & Facilities to deliver the full range of services to the Entity

Key Responsibilities:

• Serve as primary point of contact for Services Australia, building effective stakeholder relationships and ensuring client expectations are consistently met through proactive engagement and regular communication

• Assume overall facilities management responsibility as designated by National Facilities Manager, coordinating with JLL WoAG vendors to deliver integrated hard and soft services per lease requirements

• Ensure compliance with statutory fire, health and safety regulations through vendor oversight while maintaining JLL work order management system within designated SLAs and KPIs

• Manage site financial operations to meet targets and control requirements, monitoring vendor costs and coordinating budget management activities while ensuring compliance with JLL Code of Ethics

• Maintain strict health and safety compliance by following guidelines, reporting incidents through CMO reporting tools, and coordinating safety compliance through vendor management activities

• Provide 24/7 emergency call support, coordinate emergency response through JLL WoAG vendor network, and conduct regular site inspections to identify proactive maintenance opportunities

• Oversee daily building operations at 205 North Quay, monitoring vendor performance against operational standards and ensuring Critical Environment Management requirements are met

• Develop expertise in property management database systems, maintaining accurate data entry and uploads while coordinating vendor reporting and documentation requirements for timely payment processing

• Implement and maintain escalation procedures and incident reporting while adhering to JLL business conduct guidelines and coordinating risk mitigation activities through vendor partnerships

• Coordinate operational activities with JLL WoAG vendors including building repairs, minor works, furniture modifications, signage installation, carpet replacement, and preventative maintenance programs with compliance reporting

Skills Required:

• Minimum 5 years’ experience in Facility, Property or related field, preferably with a Finance Sector client and minimum 3 years managing a team
• Strong communication, analytical, organization and presentation skills
• Strong financial management
• Tertiary qualification in Business Administration, Building or Facility Management would be an advantage
• Excellent computer skills including Microsoft suite of products essential

What you can expect from us

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

LMREQ485430

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.