JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Junior Account Manager – JLL

What this job involves: The Junior Account Manager supports JLL Technologies' Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0–2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment, directly contributing to JLL's mission of helping clients realize the full value of innovative real estate technology solutions.

What your day-to-day will look like:

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly

• Monitor account performance against Service Level Agreements (SLAs) and prepare client metrics reports

• Use CRM tools and analytics to track account health, engagement patterns, and user adoption rates

• Collaborate with internal teams including Sales, Service Desk, Renewals, and Marketing to coordinate client requests

• Assist in coordinating meetings and business reviews to track progress against client goals and KPIs

• Escalate delivery issues and risks to senior team members while providing actionable insights from client feedback

• Participate in Strategic Business Reviews and internal meetings to stay informed on product updates

Required Qualifications:

• 0–2 years of experience in customer success, account management, client services, or related area (internship experience applicable)

• Bachelor's degree preferred in business, marketing, communications, or related field

• Strong verbal and written communication skills with ability to communicate clearly with stakeholders

• Excellent organization and time-management abilities to manage multiple tasks across accounts

• Proficient with MS Office Suite (Excel, PowerPoint, Word)

• Analytical thinking skills with comfort working with metrics and reports

• Collaborative mindset with eagerness to learn and contribute in team environment

Preferred Qualifications:

• Familiarity with CRM systems or SaaS platforms

• Basic understanding of customer success principles, client engagement, and service delivery metrics

• Interest in technology solutions related to real estate and facilities management

• Demonstrated customer focus with empathy and attention to client needs

• Adaptability to respond well to feedback and adjust to dynamic environments

• Initiative to take ownership of tasks and seek opportunities beyond assigned duties

Location:

On-site –Calgary, AB

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.