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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Contract Support Administrator

What this job involves:

We are a leading Facilities Management Company, renowned for delivering exceptional service through effectively scheduling a mobile workforce and managing a diverse vendor network. We are currently seeking a dynamic and passionate Contract Support Administrator to join our team. This role is pivotal in ensuring we continue to provide unparalleled service to our clients, ensuring their facilities are compliant and managed efficiently and effectively.

What your day-to-day will look like:

• Liaise & coordinate with internal departments the CEC, and external vendor partners, to ensure seamless scheduling and execution of essential compliance tasks. And that these are delivered efficiently and in alignment with client expectations.

• Proactively identify client needs and preferences, ensuring these are reflected in the planning and execution of services, attendance for completion of works.

• Facilitate the creation of quotations and purchase orders for work and upload onto client/internal systems.

• Monitor and record the completion of planned work Update JLL (Corrigo)& Client CAFM system with relevant and timely updates to line manager on Work Order/task completion.

• Attend regular meetings with Vendors and internal meetings on work order status.

• Prepare PPM injection templates each month and ensure these are uploaded in a timely manner, raising new work orders on JLL’ s CAFM Corrigo system

• Interrogation of JLL Corrigo/Client CAFM system to identify status of work orders and answer any finance team related questions.

Qualifications and Experience

• Proven experience in a customer service role, experience within the facilities management sector is advantageous.
• Strong communication skills, both verbal and written, with the ability to interact positively with clients and team members.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• A proactive problem-solver with a strong focus on achieving client satisfaction.
• Experience with scheduling software and tools is highly advantageous.
• Flexibility in approach to adapt to the dynamic needs of a mobile workforce and vendor management.
• A team player who can collaborate effectively across different departments and levels of management.

Why Join Us?

• Opportunity to work in a role that has a direct impact on client satisfaction and the company’s success

Location:

On-site –Birmingham, GBR, Cheshire, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.