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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL has an exciting opportunity for a Regional Facilities Manager to join a major European integrated facilities management account. This senior role reports to the EMEA Account Director and carries full operational responsibility for facilities management services across Israel, DACH region, Middle East & Africa, Southern Europe, and the Nordics. You will lead on-site FM teams while ensuring seamless delivery of hard and soft services, financial management, and exceptional customer service aligned with contractual requirements.

What This Job Involves

Operational Leadership & Service Delivery

• Maintain operational awareness and deep understanding of JLL delivery requirements and customer needs across all designated facilities within the regional cluster

• Provide resilient organizational structure across all facilities to ensure consistent JLL service delivery standards are maintained on-site

• Support the JLL Account Director in driving EMEA-wide initiatives including Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability programs, and Client First Interface delivery

• Execute annual account plans while promoting innovation and continuous improvement across the regional portfolio

Team Management & Development

• Demonstrate exceptional leadership by providing clear direction and mentoring to JLL teams across the portfolio, promoting engagement and customer service excellence

• Ensure aligned delivery across all service lines while fostering a culture of high performance and professional development

• Act as the go-to person for coordination of facilities, project management, and crisis management activities, ensuring timely solutions and removal of potential roadblocks

• Provide comprehensive support to JLL facility managers regarding Building Management Systems, PPM Schedules, Task Systems, EHS and Quality Compliance

Client & Stakeholder Engagement

• Promote high levels of satisfaction among client users through prompt response and customer service-focused delivery

• Communicate in an open, honest, and transparent manner, tailoring messages to specific audiences and their unique needs

• Support delivery of FM services across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, and contractor management

• Ensure all contractual deliverables are completed within agreed timeframes, KPIs, and SLAs

Technical & Compliance Excellence

• Provide expert guidance to local facility managers on hard services, technical repairs, and local vendor management

• Ensure statutory and local regulatory compliance across all aspects of service delivery at every facility

• Support JLL and client Health & Safety objectives, working closely with H&S Managers to maintain current and relevant documentation

• Drive sustainability initiatives and value-added services that enhance operational efficiency and client outcomes

Sound Like You?

Essential Experience & Skills

• Technical qualification or background strongly preferred

• Extensive FM background with proven ability to understand and evaluate hard service and soft service delivery

• Demonstrated track record of supporting and leading site-based teams across multiple service lines

• Proven ability to work independently while driving positive business impacts

• Strong willingness to travel regularly to support European-wide service delivery

• Successful contract management and team leadership experience

• Proven ability to build and maintain effective vendor relationships

• Experience in financial management with demonstrated success in identifying cost savings and avoidance opportunities

Technical & Professional Requirements

• Advanced Microsoft Office proficiency required

• Excellent written and oral communication skills, including presentation and negotiation capabilities

• Ability to manage multiple projects and competing priorities effectively

• Strong networking skills with ability to engage at all organizational levels

• Flexibility and adaptability to changing business requirements

• Initiative, confidence, and professionalism in all business dealings

• Graduate-level qualification or equivalent, preferably in property, facilities, or engineering

• Customer-facing experience within technical FM services environment

• Health & Safety qualification equivalent to IOSH/NEBOSH

• Flexibility regarding work types and availability requirements

• Fluent in French and English

Ready to take your career to the next level with a global leader in real estate services? Join JLL and be part of shaping the future of work.

Location:

–Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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