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Facilities Manager

Location: Paris, France

Job Summary/Goals

We have an exciting opportunity for a Facilities Manager (FM) to join our team in France. The FM is responsible for ensuring the service delivery of our in contract scope of works for the France portfolio of offices.

Reporting into the UK Senior Facilities Manager (SFM), the FM will be responsible for leading a team of direct reports and 3rd party vendors to deliver a superb level of service to our client in France. Establishing great working relationships with internal & external account stakeholders. The role will be based in Paris with scheduled visits to Montbonnot (near Grenoble),

Essential Duties and Responsibilities:

• Contribute to, develop and implement the service delivery strategy for assigned portfolio.

• Work with SFM & Financial Manager to prepare budget documentation. Managing financial processes & performance.

• Oversee facility inspection/audit regime to proactively seek out and resolve faults before negatively impacting client end users.

• Managing the delivery and compliance of the planned maintenance schedule and soft service scope

• Leading direct reports to ensure superb level of service delivery. Coaching, training & mentoring direct reports as needed for their own development

• Act as primary contact for 3rd party vendors. Developing a strong working relationship with all vendors (focused on one team) managing their performance appropriately.

• Act as primary contact for service requests generated by the client’s staff. Delegating responsibility to direct reports where appropriate

• Proactively meet with client’s local end users & stakeholders on a scheduled basis. Communicating regularly with the client’s end users & stakeholders, providing necessary support and information on the status of all responsible areas.

• Contract for services as described within the operating budget, management plan and/or management services agreement.

• Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the Health and Safety guidelines.

• Proactively involved in continuous development, ensuring that services are reviewed and refinements are made to enhance services across the assigned portfolio.

• Manage and evidence compliance to Contractual Key Performance Indicators (KPIs) and mitigate any associated fee at risk

• Identify and implement operational cost savings initiatives

• Responding to and actioning reasonable ADHOC client requests

Additional Duties and Responsibilities

• Oversee the FM teams support of client events

• Supporting client project teams as required

• Assist with any client move-in/move-out process to minimize disruption to day-to-day business.

• Ensure sustainability awareness

• Develop strong working relationship with Landlords, Managing Agents and local vendors in each of the offices to allow seamless delivery

• Align with the UK team to ensure consistency in JLL’s service delivery

• Assure compliance with Best Practice documents. Assure compliance with Jones Lang La Salle policies, procedures and standard practices.

• Know, understand and set an example relative to the policies within the Jones Lang La Salle Personnel Handbook.

• Coordinate response to more complicated client service requests and assure follow-up.

• Embed a sustainability aware and focused culture

• Directly manage employees reporting to the assigned buildings. Carry out management responsibilities in accordance with the policies detailed within the Jones Lang La Salle Personnel Handbook and applicable laws. Ensure training of staff to fulfil legal requirements, especially in the area of fire protection, technical safety and personal safety.

• Support the SFM in growing the account across Europe

• Coordinate emergency responses out of hours (as and when required)

Experience & qualitifications

• At least 6 years experience working in Facility Management​

• Proven experience managing a team

• Languages: Must be fluent in French and English.

• Excellent organisational skills required.

• Strong interpersonal skills with experience to guide multifunctional teams.

• Excellent PC skills, proficient in Microsoft Word and Excel.

• Interest in continuous improvement and development of new technologies.

Location:

On-site –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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