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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Serve as the primary deputy to the Facilities Manager by providing strategic oversight of building operations, property services, and administrative functions—while acting as the central liaison between HSSE team, engineering teams, operational supervisors, Owners’ Representatives, and tenants.

The role ensures all activities comply with the Deed of Mutual Covenant (DMC), Building Management Ordinance (BMO), and client standards, and plays a key governance role in DMC-related processes.

Strategic Oversight of Building Operations

• Ensure operational supervisors enforce protocols for service quality, safety and efficiency for operational function including cleaning, security, landscaping, front desk, and carpark services and clubhouse facilities, mailroom/mailing operations

• Provide governance, quality assurance, and performance oversight the operational functions

• Monitor contractor compliance with Client / JLL site policies, work methods, and statutory requirement

Primary Liaison Across Stakeholders & Functions

• Serve as the one of the focal points and coordinate between Engineering Teams, Operational Supervisors (cleaning, landscaping, clubhouse administration, mailroom), Owners’ Representatives and Tenant Representatives with clear, timely communication

• Coordinate with other functional leaders within account to safeguard the connection to client / JLL requirement

DMC & BMO Governance & Meeting Coordination

• Attend and actively participate in DMC meetings as one of JLL’s designated FM representative.

• Ensure all DMC meeting procedures, documentation, and follow-up actions are conducted in strict accordance with DMC and BMO requirements

Administrative, HR & Financial Coordination & Support

• Manage end-to-end administrative workflows: documentation, reporting, filing, and internal communications

• Coordinate HR processes for in-house staff, including onboarding, training, performance tracking, and licensing renewals

• Manage procurement activities per JLL and CX protocols—from requisition through vendor management

• Support monthly budget tracking, invoice validation, and financial reporting for operational and property-related expenditures

Reporting, Compliance & Continuous Improvement

• Prepare management reports, KPI dashboards, and service performance analyses for the Facilities Director and client stakeholders

• Consolidate incident data and produce formal incident reports for internal review and client submission

• Participate in audits, business continuity planning, and special projects as assigned

• Drive continuous improvement in service delivery, compliance, and stakeholder satisfaction

Interested? An ideal candidate would need to have the following qualifications:

Desired experience and technical skills

Required

• Higher Diploma or above in relevant subject Facilities/Property Management, Real Estate, or related field in HKSAR recognized educational organization

• At least 10 years working experience in facility management / property management / with not less than 2 year at managerial level

• Demonstrate strong interpersonal and supervisory abilities, consistently conducting oneself with professionalism and courtesy and

• Able to prepare report in both Chinese and English

• Able to communicate Chinese (including mandarin) and English fluently

• Capable of effectively lead subordinates especially newly assigned personnel

• Proficient in Microsoft Office including Word, excel & powerpoint

• Understands DMC and BMO requirements and ensures that all operations—such as security, cleaning, landscaping, and property management—comply with these rules

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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