JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Commute Manager at JLL, you'll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using Move InSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. You'll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employee wellbeing through strategic transport planning, vendor relationship management, and continuous process improvement. By joining our collaborative team, you'll contribute directly to JLL's commitment to exceptional workplace experiences while leading a team that supports thousands of employees' daily commuting needs across multiple locations.

What your day-to-day will look like:

• Oversee overall transport operations round-the-clock, ensuring seamless 24/7 service delivery while implementing and updating transport policies across the organization

• Manage team schedules, shift planning, and daily activity coordination while conducting regular one-on-one meetings and performance coaching sessions with team members

• Collaborate with transport vendors to complete vehicle and driver inductions, ensuring 100% compliance with safety standards and regulatory requirements

• Execute monthly vendor review meetings and prepare vendor scorecards to measure performance while maintaining regular interaction with service providers for smooth operations

• Ensure timely incident reporting to business and management while implementing proactive safety measures based on industry insights and ground situations

• Monitor and analyze transport data using Move InSync and other tools, preparing monthly reports and maintaining data backups in shared folders

• Ensure women employee safe travel protocols are followed, especially during odd hours, while maintaining compliance with organizational policies and RTA regulations.

Required Qualifications:

• Bachelor's degree from an accredited institution

• Minimum 5 years of experience in employee transportation, commute program administration, or related operational role

• Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools

• Excellent communication and interpersonal abilities with proven team leadership experience

• Knowledge of local and regional transportation systems, regulations, and compliance requirements

• Experience with transport management systems and centralized command operations

• Demonstrated ability to manage vendor relationships and ensure service level compliance.

Preferred Qualifications:

• Experience with Move InSync or similar transport management platforms

• Background in managing 24/7 operational environments

• Knowledge of RTA regulations and government policy compliance in transportation

• Experience implementing business continuity plans for transport operations

• Background in safety management and risk mitigation for employee transportation

• Experience with vendor performance management and contract administration

• Understanding of women's safety protocols and security measures in transport operations.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.