JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Welcome Hosts provide friendly, knowledgeable, and courteous first impressions to Visitors and are an essential part of the Our Workplace team. They are the first point of contact for Our Workplace services and related matters.

Duties & responsibilities

Primary tasks and objectives

• Provide a memorable and exceptional workplace experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
• Take ownership of the welcome services and support our visitors and colleagues within the workplace
• Build relationships with key stakeholders and encourage interactions between colleagues and Our Workplace teams
• Understand the needs and wants of the business or business units you engage with

Visitor Management

• Provide a memorable and exceptional welcome experience to all visitors and colleagues, delivering unexpected moments of inspired customer service
• Support and assist our visitors and colleagues with entry and exit into the workplace while delivering a passionate and inspired service and experience
• Deliver an effortless service allowing flexibility for each colleague and visitor o Provide a frictionless and efficient experience catered to each individuals’ situation, whether they require a speedy or a more enhanced service
• Welcome, register, and assist visitors and colleagues in compliance with security policies while delivering a human-centric approach aiding in a tailored approach.
• Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
• Liaise with colleagues to ensure their visitors are received in a timely manner while helping the visitor feel welcome and comfortable
• Answer general phone inquiries professionally, responding to questions and transferring calls as needed.
• Day-to-day and adhoc colleague and visitor assistance and identifying opportunities to anticipate the needs of our visitors and colleagues.
• Help, guide and provide support to all colleagues and visitors by providing directional support on-site and nearby and respond to adhoc requests as necessary (i.e order a taxi, assist with a reservation, etc)
• Respond to inquiries from internal and external visitors regarding such information as: locations of buildings, local services and local amenity information

External-facing spaces (Customer meeting rooms, external lounges, or others where applicable)

• Prepare meeting rooms for our visitors and colleagues ensuring each room is clean and well maintained and in good working order
• Create relationship and liaise with the service partner teams so meeting rooms and designated areas are kept clean, tidy and well maintained at all times.
• Liaise with the appropriate team (IT, communication, audio/video, etc) ensuring that the technology within these rooms operates efficiently and without any problems.
• Competent on all meeting room equipment and offer first fix assistance with IT/AV issues.
• Assist with meeting room booking requests, proactively identifying the best space for the required needs and wants and reassigning when required.
• Attention to detail when taking bookings, ensuring full details are collected from the host.
• Liaise with the hospitality / catering team for any food and refreshments requested by the host / client.

Customer Service & Communications:

• Ownership of all interactions and queries, dealing with those that fall within Welcome Host responsibility until completion.
• Support and assist colleagues within the workplace, demonstrating ownership of all interactions and queries.
• Aid in creation of an environment that establishes our client’s workplace as what others look to emulate
• Proactive approach to office requirements and needs, anticipating future needs when the opportunity presents itself
• Receive and respond to all requests (verbal, email) or issues within one day of receipt.
• Identify and prioritise urgent requests, communicating with clients and Our Workplace team ensuring quick, efficient reaction and seamless service.
• Listen and leverage information to understand what our clients and colleagues truly desire, empowered to escalate this feedback to develop our service.
• Foster positive experiences that drive colleague engagement and improve the workplace service and experience

Administrative Duties

• Auditing and tracking of ongoing issues and concerns
• Proactive and reactive assignment to workplace requests and concerns o Report creation of reoccurring issues or concerns for resolution
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Workplace Site/Experience Lead
• Meeting room booking and assistance

Candidate Qualifications:

Experience:

• 1 – 3 years prior experience in hospitality, tourism, events operations property management, or related profession
• Experience in a corporate environment is preferred, but not essential.

Skills:

• A proactive can-do approach looking for opportunities to work smarter
• Excellent verbal and written communication skills, ability to communicate professionally at all levels Strong interpersonal skills, engaging and highly collaborative
• Meticulous with strong organizational and time management skills
• Customer focused mentality with a passion for hospitality
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)

Location:

On-site –Festival City, EGY

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.