JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

What this job involves:

The Facilities Manager will be responsible for delivering exceptional client service while demonstrating strong financial acumen across all aspects of the role. This includes full ownership and understanding of the end‑to‑end invoicing and billing process, budget management, cost control, and financial reporting.

The role will oversee effective contract delivery, manage all hard and soft services, ensure financial accuracy and compliance, and act as the on‑site ambassador for the JLL team, driving value and transparency for the client.

Client/Stakeholder Management

• Connect to key stakeholders at the site and gains buy-in as appropriate.

• Communicate issues, actions and results in real-time to the right stakeholder.

• Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.

• Communicate and interact at all levels modulating content and ways of communicating accordingly.

• Responsibility for meeting KPI’s and SLA’s defined within the contract.

• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

• Delivers the services required in the contract.

• Monitors array of metrics and manages site to ensure proper optimal operations.

• Integrates service delivery by connecting everything related to the building experience.

• Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management.

• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.

• Develop a close working relationship with all vendors under FM control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.

• Proactively review all services within remit and propose refinements to enhance these services.

Financial Management

• Lead accurate forecasting of planned (GMB) & unplanned (non-GMB) expenditure for assigned UK portfolio (Scotland & beyond)

• Prepare & submit CCRs in accordance with identified scope changes that impact budgets.

• Manage processing and controlling of purchase orders and invoices, to support on time payment of service partners & suppliers.

• Oversee All In One finance report for assigned UK portfolio (Scotland & beyond) ensuring GRNV & UMLV are controlled, actioned & minimised

People Management

• The FM is responsible for the management, supervision, and professional development of all direct reports.

• Establish written goals and objectives for reports & conduct periodic formal and informal performance evaluations.

• Understand and support change to suit clients CRE strategy.

HSSE & Quality Management

• Ensure that all services within JLL remit are completed in accordance with JLL HSSE Contractor Management process, statutory requirements, client guidelines and country legal requirements.

• Understand & actively support JLL’s Quality Management programme.

• Accountable for internal and External compliance.

Location:

On-site –Glasgow, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang La Salle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.