JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Services Team Lead – JLLWhat this job involves:As a Team Lead, you'll drive transformational projects that reshape how our clients experience their built environments while fostering a culture of collaboration, excellence, and continuous growth. At JLL, we believe great leadership combines strategic vision with genuine care for people—you'll mentor talented professionals, deliver exceptional client outcomes, and contribute to our mission of shaping the future of real estate for a better world. This role offers the perfect opportunity to make a meaningful impact while advancing your career in one of the industry's most respected organizations.

What your day-to-day will look like:

• Lead a team of 8-15 Facilities Coordinator professionals, mentoring and coaching employees to build technical competencies and leadership capabilities
• Drive continuous improvement initiatives based on project lessons learned and client feedback
• Serve as the primary point of contact for client inquiries related to facility management operations and work order triage
• Communicate updates, escalate issues as needed, and ensure client satisfaction through proactive service delivery
• Supervise Facility Coordinators in the initiation, prioritization, categorization, and logging of service requests within the work order system
• Coordinate internal resources to address facility management needs across key delivery categories (hard services, soft services, specialty services, emergency requests)
• Ensure all facility management activities adhere to internal policies, procedures, and regulatory requirements

Required Qualifications:

• Bachelor's degree in Architecture, Civil Engineering, Construction Management, Construction Engineering or related field

• Advanced English level proficiency

• Minimum of 3 years in team leadership roles

• Proficiency in MS Excel

• Exceptional attention to detail for data accuracy and document consistency

• Experience with Customer Ticketing Systems

Preferred Qualifications:

• Experience with IFMS platforms including IBM Tririga or JLL Corrigo• Project Management Professional (PMP) certification or equivalent
• Experience in commercial real estate or facilities management industry
• Knowledge of SLA management and escalation protocols
• Background in process improvement methodologies
• Experience with bundling and duplicate work order programs for cost avoidance initiatives

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.