JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL’s Facility Management team and lead the delivery of integrated FM services for a client at their Mumbai headquarters. As Site Lead, you will be accountable for operational excellence, full statutory and contract compliance, client satisfaction, and team performance as specified in the Master Service Agreement with the Client.

Key Responsibilities:

• Act as the single point-of-contact for Client in Mumbai, proactively building relationships and resolving issues.

• Oversee all facility services including engineering, housekeeping, cafeteria/F&B, security, transport, workplace experience, mailroom, helpdesk, event, and fixed asset management, ensuring consistent delivery and adherence to KPIs and contractual scope.

• Ensure 100% compliance with Indian statutory regulations (labor laws, ESI/PF, safety, fire, FSSAI, payment of wages, tax, minimum wage, etc.) and maintain readiness for all internal, client, and authority audits.

• Develop and implement SOPs, drive best practices in hygiene, health, safety, sustainability (energy, water, waste management), and ensure business continuity (BCP) and emergency preparedness.

• Directly manage a high-performing, compliant team: hiring, onboarding, supervising, training, motivating, and fostering an environment of diversity, discipline, continuous improvement, and safety.

• Coordinate with vendors, AMC partners, and third-party service providers, ensuring diligent service delivery, contract renewals, and operational quality, while driving innovation and cost savings.

• Own the full site budget: track expenditures, manage procurement, process POs and invoices, validate bills, and identify/implement gain share and savings opportunities for the Client.

• Maintain accurate and up-to-date registers and compliance documentation; submit timely operations, compliance, audit, incident, BCP, vendor, and financial reports as per contractual requirements.

• Lead ongoing service improvement, drive technology adoption, and workplace transformation initiatives; conduct client review meetings and ensure transparent, proactive communications with all stakeholders.

• Elevate the client and employee experience with a hospitality mindset; ensure front office, meeting, event, and common area management consistently meets brand standards and evolving business needs.

• Lead response to emergencies, critical incidents, and escalations; ensure thorough root cause analysis and lesson learning.

• Motivate the team to maintain audit readiness, high engagement, and deliver service excellence in all facility operations.

Required Experience & Skills:

• Diploma or degree in Hospitality, or any other relevant discipline.

• Over 8 years of facility management experience, including leadership of medium/ large sites.

• Strong working knowledge of building operations, compliance (labor laws, fire, safety, ESI/PF, FSSAI), and audit processes.

• Hands-on experience with engineering, housekeeping, food services, security, helpdesk, workplace services, and vendor management.

• Skilled in managing diverse teams, training, and ensuring statutory compliance.

• Experience in budgeting, invoice and procurement handling.

• Proficient in risk management, emergency planning, and safety programs.

• Proficient in MS Office and digital facility management systems.

• Effective communicator with a client-focused mindset.

Location: Powai, Mumbai

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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