JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Project Manager – Platform Delivery

About the Role

You'll lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery.

Reporting to the Head of Product & Delivery, you'll balance customer needs with internal execution, turning complex implementations into smooth experiences.

Key Responsibilities

• Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live
• Translate customer requirements into actionable plans for engineering and design teams
• Develop and manage project plans that align cross-functional efforts and keep implementations on track
• Identify risks early and drive solutions before they impact timelines or customer satisfaction
• Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum
• Coordinate technical delivery including customizations and data integrations
• Establish delivery KPIs and continuously improve processes
• Lead status meetings and report progress to senior leadership

Requirements

• Based in Bristol, UK; flexibility for US hours when needed
• 5+ years project management experience, preferably in SaaS
• Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly
• Track record managing complex, cross-functional projects
• Proactive problem-solver who takes ownership, doesn't wait for issues to escalate, and finds creative ways around obstacles
• Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability
• Understanding of software development lifecycles and data engineering
• Proficiency in Agile/Scrum methodologies and Jira
• Ability to lead through influence across diverse teams

Big Plus

• Experience in commercial real estate (CRE) or property management
• Background in accounting or financial systems

Location:

On-site –Bristol, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang La Salle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.