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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Delivery Coordinator

Work Dynamics

What this job involves

This position is in its nature proactive and focused on the detail, to ensure workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements “works every time”, while maintaining safe working practices throughout all we do.

The role oversees the day-to-day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment.

A key aspect of this role is engagement with other service partners to deliver on consistency of service to Occupants and Guests..

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention to detail
• Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management

• Functional operational control to deliver excellence every time
• Managing Soft services related operations
• Interfacing with the pest control for carrying out the pest control activities at the facility.
• Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
• Taking facility rounds and find out snags and raising tickets for the same
• Preparing the Daily/Weekly and Monthly reports
• Ownership of the Day to day administration, including reports generation of the stocks tracker.
• Follow up and close the tickets logged
• Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
• Involve in Vendor staff Training & Development.
• Implement service tasks, procedures and policies and measure performance
• Provide comprehensive workspace management for the office premises
• Be able to resolve problems or improve operations
• Implementation of service task, procedures, and policies
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
• Work with all related parties on timely delivery of all services
• When necessary, raise risks to Workspace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary

Sound like you? To apply you need to be:

• Maintain a professional, polite, and considerate manner at all times
• Adhere to presentation standards as per the personal appearance guidelines
• At least 1 - 3 years of experience within a Front of House or Workplace/Employee Experience role in a corporate environment / hospitality / serviced office / events management
• Self-motivated individual committed to service excellence
• Ability to demonstrate empathy, good communicator, confident, friendly, and engaging
• Skilled in guest/client service and confident in striving for excellence
• Must be computer literate including MS office, Google drive
• Ability to use own initiative and take ownership
• Should have an excellent and positive “can do attitude” and a great team player and supporter
• Able to work in a fast, and pressured environment providing a discreet and personalised service.

W hat you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you.

Apply Today!

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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