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City Lead – Operations

• Job type : Full time

• Reporting Manager : India Operations Director / Account Director

• **No of staff managed :**200

Job profile

§ Qualification : Bachelor’s Degree / Master Degree

• Industry Type : FM Services,Hotels, Projects,

• Overall Experience : 12 -14 years

• **Industry Experience :**10-12 years of relevant / equivalent experience

• Technical Skills : Building Services

• Generic Skills : Leadership,Communication, Vendor/people management, Strategies

• Behaviors : Team work, Learning attitude, Innovation mindset

Job Aim:

To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible to achieve financial and other Key Performance Indicators ( KPIs) established by the Client. The City Lead must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes.

Competencies

• Interpersonal skills with a strong client focus.

• Team Leader with line management skills and the ability to delegate

• Client /Supplier relationship management

• Technical comprehension and experience with performance based service contracts and vendor management

• Knowledge of occupational safety requirements

• Strong budget management and financial analysis skills

• Excellent written and oral communication skills.

• Strong analytical skills.

  Responsibilities Operations delivery

• Overall service delivery of the region

• KPI / Compliance Scores and management

• Manage escalations with closure in a timely manner

People Management

• Ensure right expectation setting for the team, ability to maximise performance of the team.

• Training for the team

• Growth Plan for the team

• Employee assessment, identify shortcomings and plan development

Technology

• Ensure optimum utilization of all technology tools that are implemented from time to time.

Innovation/ Initiative

• Keep a track and updates on Energy savings project for the region.

• Focus / Thrust on improvements/ initiatives

Financial Acumen

• Keep a track one Office services / R&M /Capex Budgets /work closure

• Understanding of the facility / City spend

• Track FM Operational Expenses

CRM/SRM

• Client/employee engagement, Leadership connects

• Service partner’s engagement

Vendor management

• Vendor engagement /Identification and evaluation on larger aspects

Expansion/Go live

• Overall planning / Cost proposal & approval Approval/transition/Go live

• Ensure/oversee closure on project snag

BCP /Risk management

• Oversee, assess risk, plan and handle any BCP situation.

Certification/Internal Audit

• Ensure/oversee preparation end to end for all audits

Business Reviews

• Responsible for Quarterly Business Reviews

• Publish timely and relevant reports for client and senior management

Location:

On-site –Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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