Job Title: Network Engineer – Tier 2 (L2)

Experience

2–6 years of relevant experience supporting enterprise / corporate networks.

Education & Certification

• Graduate in any stream

• CCNA – Mandate

• CCNP – Added advantage

• Key Responsibilities

• Provide Tier‑2 support for enterprise LAN, WAN, Wireless, SD‑WAN and security environments for branch sites and data centers.

• Troubleshoot network connectivity issues including wireless, routing, switching, ACI, VPN, and destination reachability etc. Analyse issues using OSI model fundamentals and document root cause and resolution.

• Handle incidents, service requests, and changes as per defined SLA and ITIL processes.

• Perform configuration and troubleshooting on switches, routers, wireless controllers, access points, firewalls, load balancers.

• Assist in device code upgrades / software maintenance activities for WLC, Wireless APs, SD‑WAN devices, Nexus switches, F5 load balancers, firewalls etc under approved change windows.

• Perform pre‑ and post‑upgrade validation, health checks, and basic rollback support.

• Escalate complex issues to Tier‑3 teams with clear technical details and logs.

• Work with monitoring tools and Service Now for ticket tracking, updates, and closure.

• Ready to work in a 24×7 support environment, including shift-based operations and on‑call support as required.

Technical Skills – Mandatory

• Strong understanding of OSI & TCP/IP models.
• Hands‑on troubleshooting of:
• Cisco Switches (8K, 9K Models etc) & Routers (8K ,9K etc).
• Cisco WLC 9800 Models etc& Wireless Access Points 9130, 9164 etc.
• Cisco ACI – basics (APIC, tenants/VRF/BD/EPG concepts, basic fabric/endpoint troubleshooting).
• Firewalls (basic policy & traffic troubleshooting).
• F5 Load Balancer (basic awareness / L2 support).
• Basic understanding of VPN concepts and firewall rules.
• Familiarity with ITIL practices, including Incident, Change & Problem processes.
• Experience working with Service Now or similar ticketing tool.
• Must have worked in an MNC environment and handled large‑scale enterprise network infrastructure.

Good to Have (Not Mandatory)

• Network scripting / automation (Ansible, Python, basic scripting).

• Cisco Voice / Collaboration basic knowledge.

• Exposure to enterprise monitoring tools.

• Soft Skills

• Strong willingness to learn new technologies.

• Enthusiastic, self‑motivated, and proactive approach.

• Motivational attitude with strong ownership mindset.

• Strong interpersonal and communication skills.

• Good documentation and stakeholder coordination skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.