To be eligible for this position, you must reside in the same country where the job is located. This role has a hybrid schedule and will require at least 1 day per week in the Richmond, VA location.Job Overview Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

We believe accuracy, consistency, and exceptional client support are what set us apart. As a CSR 2 on our Licensing Operations team, you’ll play a critical role in delivering a smooth, reliable experience for our clients by preparing high-quality application packets and ensuring every detail is handled with care.

This position is ideal for someone who takes pride in precision, enjoys structured workflows, and thrives in a fast-paced, service-driven environment.

Essential Functions

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.
• Prepare initial, renewal, and change applications (paper and online) with complete accuracy.
• Confirm all required attachments are included, current, and properly documented.
• Compile online application screenshots into a single, organized document.
• Draft notification letters for license changes.
• Update license statuses, verifications, and record details within The Hub.
• Download and organize client-submitted documents from MOVEit into Xen.
• Maintain consistent file naming conventions and folder structure in Xen.
• Support in-office tasks such as preparing Fed Ex labels, cover letters, scanning documents for QC, and packaging shipments (if applicable).

What You Bring

• A commitment to accuracy and thoroughness.
• Strong organizational skills and the ability to manage multiple tasks.
• Comfort working within structured processes and digital systems.
• A proactive mindset and a dedication to delivering dependable client support.

Qualifications

• Two+ years related work experience required.
• Experience in an IQVIA role preferred and pharmaceutical experience preferred.
• Proficient in PC applications such as Excel.
• Ability to communicate effectively with various levels in the organization (written and oral).
• Demonstrate problem solving, analytical and strong customer service skills.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.