Contact Center Analyst – German Speaking

Location: Lisbon, Portugal
Work Model: Homebased/Remote

About the Role

We are looking for a committed and technically skilled Contact Center Analyst who is fluent in German to become part of our team. This position is crucial for delivering initial support to Pharmaceutical Advisors, ensuring technical assistance services, and offering a first-line support service for the Customer Relationship Management (CRM) System. The Analyst will provide email, phone, and remote technical support to customers to resolve issues related to product usage or system malfunctions.

What to Expect

• Deliver first-line technical support and resources to both internal and external customers
• Engage with end users to clarify and define their requirements, ensuring a thorough understanding of their needs
• Resolve routine technical issues and escalate more complex problems to the appropriate support teams
• Maintain detailed call information in our database using commercial software
• Assist with configuration and installation of PC workstation hardware and software
• Update and complete the helpdesk knowledge database

What We're Looking For

• Fluency in German and professional English proficiency
• A college certificate or equivalent experience in IT, customer service, or related fields
• Experience in a Service Desk or IT Support environment
• Solid knowledge of Windows OS and Microsoft Office Suite
• Strong communication and problem-solving skills
• A calm, logical approach under pressure and a collaborative mindset

What You'll Receive

• Comprehensive technical training and continuous learning opportunities
• A collaborative, multilingual team that values your input and growth
• Exposure to international clients and projects in the pharmaceutical sector
• Opportunities to grow your career within a global organization

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry. You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. It's an exciting time to join and reimagine what's possible in healthcare.

Diversity and Inclusion

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

Commitment to Integrity

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.