As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team!

The Inside Sales Manager (“ISM”) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations, including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence.

Preferred and Required Qualifications and Job Duties:

· College Degree required

· Minimum 2 to 5 years inside sales experience, B2B territory management/account management experience required

· Experience with Sales Force Preferred

· Experience developing and maintaining customer relationships

· Experience in supervising/leadership role in related field required

· Inside pharmaceutical sales experience preferred

· Proven ability to consistently meet/exceed defined territory sales goals

· Experience with Microsoft Suite

· Advance listening, problem-solving and decision-making skills

· Excellent verbal and written communication skills

· Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.

· Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.

· Coaches team members for success and supports individual development of direct reports.

· Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique.

· Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.

· Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.

· Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client.

· Handles escalated calls from customers, as needed.

· Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed.

· Develops productivity improvement programs to increase customer reach and other productivity metrics.

· Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary.

· Works in concert with both Human Resources department to enforce company policies and procedures.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $75,000 to $85,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.