Patient Care Coordinator

A Patient Care Coordinator facilitates daily scheduling, and operations support in-home clinical programs by serving as the liaison of communication between patients and network clinicians, as well as HCPs and HUB operations.

Job Responsibilities:

• Initiate case creation by uploading Service Request Forms to operating system.
• Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
• Document case details in Customer Relationship Management (CRM) system.
• Place outbound calls and text messages to patients and network clinicians.
• Answer incoming calls, text messages, and email correspondence.
• Provide product and technical support along with superior customer service.
• Report Adverse Events per program guidelines
• Follow up on missing information on program documentation

Schedule

Thursday, Friday, Saturday and Sundays 8am ET -6:30pm ET

Required Qualifications:

• Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Customer service experience.
• High School Diploma or equivalent.
• Must reside in country where the job is posted.
•  Excellent time management skills and ability to multi-task and prioritize work.
• Strong verbal, written and communication skills.
• Ability to interact courteously and professionally with patients and clinical staff.
• Strong organizational skills with attention to detail.
• Ability to work independently and as a team player.
• Able to work in a virtual team environment by being available and responsive during working hours
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guideline.

Preferred Qualifications:

• Related field experience in healthcare administration scheduling patients and healthcare providers (preferred).
• Call center experience preferred.
• Some college preferred.
• Experience with Salesforce, the Customer Relationship Management System(preferred).

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is 53,000-63,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.