Position Summary:

The Customer Service Associate (CSR) is a critical role to maintain relationships within healthcare offices to supply patient materials and vouchers/samples, as well as provide in-office education as required.  The CSR will be responsible for achieving established service/sales objectives by conducting primarily live (and some virtual) customer calls on Primary Care offices in an assigned geography.   The CSR will maintain a positive image for our client and IQVIA, both internally and externally, while maintaining compliance with all policies that govern service/sales activities.

Essential Duties & Responsibilities:

• Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region and as defined by business needs
• Analyze performance and adjust business plan and approach accordingly.
• Executes plan and achieves metrics objectives.
• Maintain and update current and prospective target profiles and call records in CRM.
• Keep current with market knowledge and competitive products
• Successfully complete/participate in all required training and team meetings
• Plan, organize, and prioritize activities to meet service/sales goals for assigned targets
• Demonstrate mastery of customer engagement skills with expertise in questioning and probing to better understand customer wants and needs in order to supply outstanding service
• Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports, and sample activity
• Comply with governing corporate policies and SOPs, as well as applicable federal, state and local laws and regulations, including sample management, compliance with promotional program, and proper use of promotional materials and promotional expense budgets

Education, Experience, & Other Requirements:

• Bachelor’s degree from a four-year accredited college or university required

• 1-year of Customer Service experience preferred

• Following experience is a plus:

• Military

• Experience during college:

• Working

• Competitive Sports

• Extra-curricular activities- especially in leadership positions

• Excellent live, virtual, and written communication skills to engage customers

• Proven active listening skills

• Strong rapport building skills

Knowledge, Skills, & Core Competencies:

• Demonstrated drive and enthusiasm to connect with and support customers for maximum engagement
• Demonstrated ability to build relationships with customers and internal partners
• Ability to partner and collaborate within a team environment
• Demonstrated decision making skills
• Ability to utilize critical thinking
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization to achieve deadlines
• Ability to consistently execute all field sales activities with a high degree of professionalism in accordance with established promotional guidelines
• Technology agility- proficient with Outlook, Teams, Excel, Word, PowerPoint (Microsoft office) with the ability to quickly adapt to new technology and systems

Salary Range:  $55,000 – $65,000

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $55,000 - $65,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.