Primary Function of Position:

We are seeking a Network Support Engineer to provide end-to-end monitoring troubleshooting, and technical support for a wired and wireless network system and supporting various customer-based software applications and network, in a multi-tiered service support environment.

The engineer will work closely with hospital IT teams, internal engineering, product management, and sales to ensure reliable system performance and excellent customer support.

Roles and Responsibilities:

• Provide Tier 1 & Tier 2 technical support for network connectivity, software, and system issues.
• Install, configure, and maintain remote servers and network services.
• Perform system upgrades, maintenance checks, and troubleshooting.
• Support integrations with EMR, PACS, HL7, and DICOM systems.
• Collaborate with customers and internal teams to resolve technical issues.
• Review system configurations, architecture, and technical documentation.
• Maintain accurate service documentation and reports.
• Ensure compliance with cybersecurity and medical device data regulations.
• Provide technical training and support to internal teams when needed.

Required Knowledge, Skills, and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience (5+ years) in technical or customer support environments.
• Experience with Windows OS and server administration, hardware/software installation, and system configuration.
• Strong knowledge of network technologies including TCP/IP, VLANs, VPNs, routers, firewalls, and NAT/PAT.
• Experience troubleshooting LAN/WLAN/WAN networks and Voice/Video over IP.
• Familiarity with SQL databases and LDAP configuration
• Understanding of cybersecurity best practices and data protection regulations (e.g., GDPR).
• Experience working with healthcare IT systems and regulatory environments is preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to explain technical topics to both technical and non-technical stakeholders.
• Fluent in German and English.
• Ability to work independently and collaborate effectively within global teams

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.