Primary Function

The LOA Operations Specialist supports the day‑to‑day administration of leave of absence, workplace accommodations, and workers’ compensation programs in a high‑volume, operational environment. This role partners closely with third‑party vendors, internal teams, managers, and employees to ensure accurate system processing, compliance, and timely resolution of issues.

While Sedgwick serves as the employee’s primary point of contact for leave administration, this role focuses on internal execution and escalation support— addressing scenarios that cannot be resolved through standard vendor workflows. Success in this role requires strong attention to detail, sound judgment, a sympathetic ear and the ability to prioritize multiple active cases and time‑sensitive tasks.

Roles & Responsibilities

• Ensure timely and accurate system updates throughout the leave lifecycle, including manual Workday data entry for new leaves, extensions, and return‑to‑work events.

• Process and reconcile vendor data to maintain alignment between leave systems, payroll, and internal records.

• Partner with third‑party leave administrators (e.g., Sedgwick) to monitor case progress, resolve issues, and support scenarios outside standard vendor workflows.

• Manage complex or escalated leave cases within established frameworks, collaborating with Legal, Employee Relations, HR, Payroll, and vendors as needed.

• Support workplace accommodation requests by facilitating the interactive process between managers, employees, and vendors, including documentation and coordination.

• Confidently lead conversations between employees and managers around accommodation alternatives while maintaining confidentiality and documenting in case of audit

• Support workers’ compensation claims beyond initial claim entry, partnering with Zurich, Sedgwick, and Payroll on extensions, complex cases, and pay alignment.

• Educate and support managers and employees on leave processes, timelines, roles, and expectations.

• Respond to employee and manager inquiries through HR case management tools such as Service Now.

• Conduct audits of leave files, system records, and reports to ensure accuracy, compliance, and data integrity.

• Identify opportunities to improve processes, prioritization, communication, and service delivery.

Skills, Experience, Education & Training

• 2–4 years of hands‑on experience supporting employee leaves of absence and/or workplace accommodations in an operational setting.

• Knowledge of FMLA, ADA, CFRA, and state‑specific leave requirements in day‑to‑day case management.

• Experience working with third‑party leave vendors (e.g., Sedgwick) and navigating escalations or non‑standard scenarios.

• Familiarity with HR systems such as Workday and case management tools such as Service Now.

• Strong attention to detail, with comfort auditing case files, system entries, and reports.

• Excellent written and verbal communication skills.

• Ability to manage sensitive situations with empathy, professionalism, and discretion.

• Bachelor’s degree in HR, Business, or a related field—or equivalent practical experience.

Why Join Us:

• Make a meaningful impact on the employee experience during critical life and medical events.

• Work cross‑functionally with HR, Legal, Payroll, vendors, and business partners.

• Build hands‑on expertise in leave administration, compliance, and complex case management.

• Join a collaborative People Services team focused on operational excellence and continuous improvement.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.