Primary Function of Position:

• The Sr. Manager, Program Management Office
• Sustaining, operationalizes PMO strategy and governance frameworks for the Sustaining portfolio of projects which may get triggered due to supply chain challenges, cost reduction opportunities, new regulations, and/or quality improvements. This role is accountable for portfolio execution, delivery predictability, and cross-functional alignment, ensuring sustaining initiatives meet business, quality, regulatory, and customer objectives within established strategic and financial guardrails. These are accomplished by aligning projects to business level strategic objectives, developing robust project plans, overseeing project execution, managing risks/budgets, facilitating communications & escalations to achieve desired outcomes and customer benefits. The Sr. Manager leads a team of managers and project managers that work across functional leaders to identify resources and responsibilities and ensure timely progress on project milestones, providing portfolio visibility to the organization.

Roles & Responsibilities:

• Project Management

Directs activities of managers and individual project managers responsible for execution of tasks and deliverables to achieve project goals.

• Leverages PMI best practices, frameworks and industry tools to improve project planning, risk mitigations, execution & value delivery.

• Ensures the development, tracking, and reporting of project cost and spending on periodic basis.

• Oversees development of project documentation including project charters, project plans, RFP’s, process maps, and business requirements.

• Proactively manages changes in project scope, identifying impact, tradeoffs, and associated contingency plans.

• When necessary, the Sr. Manager may directly manage high profile, highly critical or highly complex projects as assigned by leadership.

• Portfolio & Business Accountability

Owns sustaining portfolio-level delivery commitments

• Define and operationalize sustaining portfolio performance metrics that provide clear visibility into capacity utilization and enable data-driven investment optimization and prioritization decision

• Estimates and identifies resource capacity/capabilities needed to achieve project goals through established resource planning models and tools.

• Drives escalations to close major gaps; or balance through resource leveling or appropriate tradeoffs within portfolio constraints.

• Interacts internally and externally with executive level management, requiring negotiation of critical matters.

• Standardizes project management levels of services, frameworks, tools and key performance indicators to enable project success. Implements key PMO initiatives and process improvements within the Sustaining PMO team to increase productivity, scalability and drive efficiency.

• People Leadership

Hire and develop a small team of highly capable, professional project managers and coordinators to meet the needs of the sustaining portfolio.

• Sets expectations and performance standards for managers and project managers

• Ensure consistent application of PMO frameworks across teams

• Governance and Decision Authority

Leads review board for sustaining projects within the BU portfolio, ensuring alignment to business objectives and effective decision making.

• Escalates strategic, budgetary, or policy-level decisions to leadership

• Provides regular portfolio updates to executive leadership and actively communicates status on key milestones through dashboards and metrics.

• Implements enterprise PMO standards; provides feedback to inform future strategy

• Financial Responsibility

Accountable for portfolio cost performance and forecast accuracy

• Identifies cost risks and drives mitigation plans within approved budgets

• Manages third party vendors for project resources as needed. Negotiates and obtains project statements of work, quotes, and contracts.

• Supports Sr. Director in annual planning and investment prioritization

Skills, Experience, Education, & Training:

• Minimum bachelor’s degree required. MS preferred.

• 10 years as an Individual Contributor

• Minimum of 7 years of experience in the medical device industry or highly regulated industry.

• Ability and desire to work on sustaining Med Device Products.

• At least 3 to 5 years of direct team management experience with a preference for experience managing managers and/or organizations of five team members or larger.

• Proficiency with Project Management industry standards, techniques, tools and methodologies (PMP certification is preferred).

Nice to Have:

• Proven ability to lead, influence and collaborate cross-functionally to achieve shared goals.

• Demonstrated ability to influence at executive leadership levels

• Demonstrated experience working with all phases of the product development lifecycle

• Strong negotiation, influencing and change management skills to coalesce conflicting views and drive alignment.

• Excellent organizational skills and ability to work in a demanding environment while motivating core and extended project teams.

• Demonstrated experience managing and developing project managers and project coordinators.

• Excellent communication (written, verbal) skills and executive presence.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.