At Intuit, our mission is powering prosperity around the world. Every day we innovate with our flagship products - TurboTax, QuickBooks, Mailchimp, and Credit Karma. No matter your financial need, we have a solution that can help. Whether you’re a consumer, self-employed, or a small business owner, we’re in your corner to help make your dreams of prosperity come true through technology that touches the lives of almost 50 million people.

Come join Intuit as a Staff Design Researcher on the Platform Experiences team, as we help shape the direction of foundational systems, tools, and experiences across Intuit. You’ll work closely with product management, design, engineering, data, and leadership to ensure platform decisions are grounded in deep user understanding and systems-level thinking. This is a high-impact role for a researcher who thrives in ambiguity, influences at scale, and elevates research practice across teams. Your focus will enable our internal Intuit users like developers, product managers and designers to build customer-facing experiences at velocity. 

This design research role is available in Mountain View, CA and requires hybrid-in-person work or being in the office 3 days per week. 

We are looking for a candidate who is passionate about design research, a collaborative team player, creative problem solver, strong communicator, a mentor and leader, and a constant advocate for the user/customer. 

Responsibilities

How you will lead

Deep Design Research Craft 

• Lead end-to-end qualitative and quantitative research, including interviews, contextual inquiry, surveys, experimentation, and behavioral data analysis

• Familiarity with statistical and experimental design principles to ensure rigor, validity, and clarity of insights

• Synthesize, interpret, and triangulate across qualitative, quantitative, market, and analytics data into actionable insights and strategic recommendations

• Benchmark against best-in-class web and mobile app experiences within our industry and beyond to inspire and provoke what’s possible

• Balance speed and rigor to deliver insights that inform product roadmaps, prioritization, and experience design

• Guide teams from insight to action through clear frameworks, narratives, and recommendations

• Manage multiple research initiatives simultaneously in a fast-paced environment

Strategic leadership & champion people 

• Serve as a thought leader, coach, and mentor across Product and Design to raise the bar for research and drive product development impact

• Provide strong stakeholder and project management across multiple teams

• Bring a clear POV and strategic perspective to leadership conversations

• Champion experiment-driven, human-centered design to de-risk decisions and improve outcomes

Nice to have

• Familiarity with technical or developer audiences

• Working knowledge of the applied behavioral science literature and how it may be applied into concrete intervention design strategies to help solve complex behavior change problems

• Ability to coach teams in thinking strategically about how behavioral insights can drive product roadmaps and business goals; passion for developing the ability of colleagues to apply the strategies and tactics of behaviour-centred design in their own work

Qualifications

What you'll bring

• 7+ minimum years experience leading research projects in a professional environment (preferably in a technology company or consulting firm)

• Experience researching and influencing complex ecosystems, platforms, systems, or developer-facing experiences (e.g. developer portals, design systems, internal tools, infrastructure products)

• Strong ability to operate at multiple levels — from hands-on research execution to strategic influence

• Expertise in a broad range of mixed research methods and knowing when and how to apply them

• Track record of translating research into business impact

• Excellent storytelling and communication skills, especially with senior and cross-functional stakeholders

• Comfort navigating ambiguity and driving clarity without explicit direction

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: 

Bay Area California $ 179,500- 243,000