At Intuit, our mission is to power prosperity around the world. Within that mission, Intuit Customer Success (ICS) plays a critical role in connecting millions of customers to the right mix of AI-driven experiences and human expertise—at exactly the moment they need it most.

As Senior Finance Manager for Intuit Customer Success, you will serve as a strategic finance leader for Turbo Tax’s consumer business and the Intuit Expert Network, partnering closely with executive leaders across Expert operations, product management, and marketing. This is a high-impact role at the intersection of revenue growth, unit economics, customer outcomes, and operational scale.

Responsibilities Strategic Leadership & Business Partnership

• Act as a trusted thought partner to senior leaders across Intuit Expert Network and Consumer Group
• Lead financial strategy for AI enablement, unit economics, and revenue growth
• Translate complex tradeoffs into clear, data-backed recommendations to drive leadership alignment

Planning, Forecasting & Investment Strategy

• Own 1-year and 3-year strategic and financial plans in the Turbo Tax customer success and Expert Network area
• Drive investment prioritization based on rigorous ROI framework
• Align near-term execution with long-term strategic bets

Modeling & Insights

• Supervise and build robust financial and operating models
• Connect customer behaviors, expert productivity, and unit economics
• Elevate executive financial storytelling

Operational Excellence & Scale

• Establish clear KPIs and performance management mechanisms
• Drive automation and scalable financial processes
• Improve decision-making through data and clarity

Team Leadership & Talent Development

• Lead and develop strong team of finance business partners
• Foster a culture of curiosity, accountability, and strategic thinking
• Set clear career goals and provide bespoke coaching to drive team engagement and growth

Qualifications

• 10+ years of experience in strategic finance or related fields
• 3+ years leading high-performing finance teams
• Executive-level influence and communication skills
• Strong financial modeling expertise
• Experience in tech, SaaS, or fintech preferred
• BS/BA required; MBA preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California $ 167,500- 226,500