Technical Assistance Associate I

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms

Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)

Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical field.
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
Experience with financial products and services is a plus.
Excellent command of written and spoken English & Mandarin a must

Company Benefits & Perks:

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan

We thank all applicants. However, only those selected for an interview will be contacted.