Client Services Representative

As a liaison to Interactive Brokers’ retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR’s clients, including retail clients, financial advisors, hedge fund operators and other broker-dealers. We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Responsibilities:

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include:

The ability to identify, analyze, and escalate complex issues.
Excellent troubleshooting and problem-resolution skills;
Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements:

University degree (Bachelors);
Native in Japanese and business level English oral and written;
Excellent analytical skills;
Good understanding of financial markets;
Hands-on experience across multi asset classes including equity, derivative, futures & options etc.

Company Benefits & Perks:

Competitive Salary, annual performance-based bonus and stock grant

Social Security / Insurance Benefits:

Competitive package of Annual Leave:

Daily lunch is ordered in-house with a fully stocked kitchen
Modern offices with great access to metro
Great work-life balance
Unique opportunity to gain exposure to global financial products, markets and clientele
Opportunities for career progression and job scope expansion in a global company with a growing local presence
Hybrid work arrangement role permitting