Key Responsibilities:

• Order Processing:

• Accurately process customer orders and verify product specifications, pricing, and delivery timelines.

• Coordinate with production teams to ensure timely fulfillment and resolve bottlenecks in the process.

• Shipment Coordination:

• Address shipment delays and proactively update customers on delivery statuses.

• Schedule shipments and track delivery progress while ensuring proper documentation for domestic orders.

• Payment Tracking:

• Monitor payment statuses, follow up on outstanding balances, and resolve payment discrepancies in collaboration with the finance team.

• Production Planning:

• Develop and maintain production schedules that align with customer demands and inventory levels.

• Monitor production progress, prioritize tasks, and optimize resource allocation to meet deadlines.

• Customer Communication:

• Serve as the primary point of contact for sales & customer inquiries related to orders, shipments, and payments.

• Address and resolve customer concerns with professionalism and provide regular updates on order status.

• Documentation & Reporting:

• Maintain detailed records of orders, shipments, and payments while preparing regular reports on operational performance.

• Analyze data to identify trends and implement process improvements to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree or equivalent experience in customer service, logistics, or production planning.

• Proven experience in order processing, shipment coordination, payment tracking, and production planning.

• Strong communication, organizational, and multitasking skills with exceptional attention to detail.

• Proficiency in ERP systems, and Microsoft Office Suite.

• Ability to work effectively in a fast-paced environment and meet deadlines.