Job Title

After-sales Technician

Location

France

About Us

Want to join a growing international and industrial context ?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments.

For more information, please visit: www.ingersollrand.com

Job Summary

As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise

• Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)

• Management of customer complaints, spare parts offers

• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop

• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments

• Retaining our customers

• Host technical meetings with support services if necessary

EHS

• Reporting the near-accidents

• Respect the wearing of PPE

Continuous improvement

• Collect anomalies, establish an action plan and measure its impact

• Participate in monitoring and solving problems encountered during the manufacture of products

• Participation and development of continuous improvement indicators

Basic Qualifications

• Technical training with skills in mechanics, hydraulics, electrical and automation

• Minimum 3 years' experience in a similar position in an industrial environment or in mechanical maintenance

• Mastery of computer tools (office pack)

• Proficiency in french

Travel & Work Arrangements/Requirements

• Occasional trips

Key Competencies

• Rigor and analytical ability

• Ability to work independently, organized, rigorous, customers and results-oriented

• Self-taught

• Team spirit

What we Offer

Fixe package

Gain share program