Technical Process Specialist

• Handle inbound phone and chat interactions confidently and collaboratively.

• Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.

• Close sales by explaining Microsoft hardware and software benefits, clarifying objections, and building trusted-advisor credibility.

• Schedule follow-ups based on purchase intent and agree clear next steps with customers.

• Capture Voice of Customer and Voice of Business feedback for continuous improvement.

• Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.

• Experience with consumer customers preferred, with 3C product experience an advantage.

• Native or near-native proficiency in the supported language and strong market cultural awareness.

• Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.

• Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.

Total Exp - 2-4 Years

Education:

• Any Graduate
• Location
• Bangalore/Hyderabad
• Shifts
• Night Shifts (24/7 - Flexible shifts)

Education: Graduate

Preferred skills: Customer Service