Senior technical process executive

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 247 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must to adhere and non-negotiables:

• Excellent in communication
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 247 , flexible shifts
• 100% WFO , no hybrid

Education: Graduate

• Preferred skills: Customer Service->Technical->Regular
• Service Desk-> Voice->Chats->email Chats